Excellent letter, Oliver. 

The only communication I have had with the Bowel Cancer
Screening Program (other than the usual blurb announcing the
program launch) has been to receive occult faecal blood test
results from our local pathology laboratories via the usual
electronic downloads.

John Mac

> Oliver Frank wrote:

> Dear National Bowel Cancer Screening Program,
>
> I have just learned that the National Bowel Cancer Screening Program
> Register is planning to communicate with GPs on paper.  As I
> understand it, the Register is intending to send GPs paper forms to
> complete, intending to ask GPs to write to it on paper about patients
> and intending to deliver test results on paper.
>
> Did you know that the federal government has devoted millions of
> dollars to e-Health, that almost all general practices receive their
> pathology results electronically and that there is massive activity
> around the country in implementing electronic clinical messaging
> systems that are helping to improve the quality of care by making
> communication faster, cheaper and more reliable and the communicated
> information more useable?
>
> In view of these developments in electronic communication within the
> health system, can you explain the reasons for your decision to
> communicate on paper or via a Web page that is merely the electronic
> equivalent of filling in a paper form?
>
> What GPs want, need and expect from the National Bowel Cancer
> Screening Program Register is intelligent electronic communication as
> the default method of communication.  Intelligent electronic
> communication is happening now by using templates that automatically
> assemble for transmission the required information about each patient
> from that which we have already entered into our practice computer
> systems, and then sending that assembled information via an electronic
> clinical messaging system.
>
> There are a number electronic clinical messaging systems available in
> Australia.  The Argus clinical messaging system is the leader in
> desirable features, including the facts that it is the only
> non-commercial system in wide use and that it imposes no charges to
> send or receive messages.  I suggest that the National Bowel Cancer
> Screening Program Register urgently discusses its messaging needs with
> the provider of Argus, ArgusConnect (www.argusconnect.com.au).
>
> Please will you reply and let me know the Program's and the Register's
> attitude to this issue and what action the Program and the Register
> are taking to implement intelligent electronic communication with GPs?
>
>

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