Tom Bowden wrote:
> http://www.healthlink.net/healthlink_documents/brochure/Electronic%20mes
> saging%20safety%20Issues%20-%20HealthLink%20viewpoint.pdf

Tom,

In this document you assert, on page 2, that:

"It is widely known across the Australian health sector that too many
electronic messages are failing to arrive at their intended destination."

and on page 4 that:

"Approximately one message in every thousand is estimated to be lost via
the incorrect use of the message acknowledgement process."

Could you give references or primary sources for these assertions, please?

Tim C
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