Andrew,

I hope that the following is useful, We are mainly focused on making
e-health dependable and safe which it is  currently not.  Ensuring
standards are implemented at key points i.e. message acknowledgements;
use of correct message types etc will allow competing providers to
interconnect.  Use of proprietary interfaces, shoehorning messages into
the incorrect formats etc will not.

I guess it needs to be re-emphasized that those environments where
parties such as HealthLink, medical Objects and similar organisations
operate there is connectivity.  Where they do not exist, there is none.
Expecting management of integration to occur by itself or at no cost is
wishful thinking... And look where that gets us.

I would expect there to be some agreed rules on anti-competitiveness etc
worked into the code of practice or if necessary imposed  but first
things first, reliability and safety must be viewed as a priority. 

By way of providing a further insight into the world in which we
operate; (speaking here for HealthLink although I'd expect our
competitors to be somewhat similar) typically we don't charge message
volume based charges, we charge on a per site or per FTE basis, economy
of scale is key, we are effectively selling a support service with
software tools bundled in, high quality service is of paramount
importance.  HealthLink has 50 staff of whom 1/3 are front line support
and 1/3rd are developers, the rest are involved in new service
development, network support, etc, etc.

In terms of a competitive environment, I think that with a stricter
standards regime in place it could work well, Medical Objects, E-Clinic
and HealthLink are all working on interconnection/shared directories/PKI
issues and we have started to join Argus to that discussion, others
would be welcome too, (but speaking for HealthLink, strict adherence to
use of standards and a commitment to quality will be key to the success
or failure of any collaborative approaches).

Quality Issues need to come to the fore if we are to make any real
progress.


Kind regards,

Tom Bowden


  Tom Bowden <mailto:[EMAIL PROTECTED]> 
Chief Executive
Tel: +64 9 638 0670
Mobile: +64 21 874 154
Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 
Web: www.healthlink.net <http://www.healthlink.net/> 

 <http://www.healthlink.net/> 
Connecting The Health Sector 
 

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Patterson
Sent: Tuesday, 20 March 2007 11:55 p.m.
To: General Practice Computing Group Talk
Subject: Re: [GPCG_TALK] Management of Messaging

> Our paper, and the accompanying draft code of practice (both of which 
> are receiving support from a range of parties including other 
> messaging system providers) aim to galvanise support for full adoption

> of

Tom,

Can you set out the competitive framework implications (ACCC, Trade
Practices etc) of healthlink's vision for Australian e-health? i.e where
are the competitive pressures in your a system (price? quality of
support?) and where would new messaging players enter the system
(pitching to PMS vendors? GP's? Path labs?). Could I implement a
fabulous HL7 interface, license it to a PMS vendor at a competitive
price, and send messages through the Healthlink server? Even though
everyone will be using HL7 in common, to what extent do you see
messaging providers using common infrastructure (shared PKI address
books etc).

I'm not trying to have a go at Healthlink's right to earn a dollar - but
a Code of Practice such as the one you are proposing may have
competition implications and I would be interested in your plans on how
to make sure the system does not degenerate into an anti-competitive
playing field.

Andrew
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