On 09/09/2022 14:00, Ryan Novosielski wrote:
[SNIP]
For us, this is typically been that somebody forgot to renew (usually
me, because I handle this most frequently at my organization), or
that the entitlements we paid for are under a different customer
number than we are registered for in Service Connect. If you have
other customer numbers that you’re aware of that are not associated
with your account in Service Connect, that would do it.
Expect in our case it was purchased with 5 years support in 2018, so
from our perspective it does not run out till late April next year.
To put it another way it is impossible to need to renew anything when
purchased with 5 years support on an SR-650 based DSS-G because they
have not existed for that long.
In our situation the DSS-G hardware was on-site for several weeks
*before* the first DSS-G software release that supported the hardware
was available.
My working theory is someone at Lenovo stuffed up when they created the
original ESD entitlements and entered the wrong expiry date.
JAB.
-- Jonathan A. Buzzard Tel: +44141-5483420
HPC System Administrator, ARCHIE-WeSt.
University of Strathclyde, John Anderson Building, Glasgow. G4 0NG
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