On Sat, 8 Oct 2011 23:55:40 -0500 Chris Forsythe <[email protected]> wrote: > You can argue about this until you are blue in the face, and we can > argue back. But in reality if an application is not working, out of > the box, with Growl 1.3 then they did something which needs to be > corrected.
That might be plausible if it wasn't the overwhelming majority of apps people care about, or if you were not charging people for the privilege of using a new version of Growl. However, most things are broken, not just a few odd app developers, and the majority of your users are indeed broken and yet paid money to get into the state where they lost functionality they had before. You are being obstinate in the face of a clearly articulated anger on the part of your user community. You can explain to us until you are blue in the face that it isn't your fault that everyone had a working 1.2.2 installed and now that they have no working application, that it is the fault of all those app developers for not updating their stuff, that it is the fault of Apple for making it hard for you to test your broken installer, and so forth, but in the end we paid money for a product upgrade that broke our functionality. Were I in your position, I'd admit that it was my fault, withdraw the product until it was fixed, and apologize profusely. However, that would require the strength of character to admit that you're wrong in public, which many people seem to be unable to do. Anyway, I'm sure it is easier in the short run to keep on telling us how it is everyone's fault but yours, but all you're doing is destroying good will in the name of demonstrating that everyone else is wrong and you're right. Very soon you will have destroyed years of goodwill in order to avoid admitting that you made a mistake. Oh, and by the way: telling people to hand update frameworks, run bits of applescript, etc., doesn't cut much ice with your users either. Perry -- Perry E. Metzger [email protected] -- You received this message because you are subscribed to the Google Groups "Growl Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/growldiscuss?hl=en.
