Is this another testimony for the Germans, who believe in customer service,
vs. the French
who believe in bad attitude ?
-----Original Message-----
From: Dave Biasotti [mailto:[EMAIL PROTECTED]]
Sent: Saturday, August 25, 2001 1:39 PM
To: [EMAIL PROTECTED]
Subject: Re: (was manual & copyrights) Now buying from overseas
Brandon,
I beg to differ. The internet and credit cards make the world seamless.
It was just as easy buying my Krauser bags from Yamaha of Germany (from
Calif) as
going to my local dealer, probably more so, as I didn't have to get on our
crowded
roadways and leave home.
The people at Yamaha Germany speak English and we consummated arrangements
by e-mail
(they also type in English). Paid by my Visa card, which converts any
foreign
currency to your home currency and shipment can be made by several air
freight
carriers (FedX, UPS) who are all global. The only delay was that they had
two of the
same side bag (don't ask me why) and took several weeks for them to get the
other
side to make a pair. They provided excellent customer service and kept me
appraised
during the whole process.
How do you think Kevin does these group buys from Ralph Weiss (who is in
Germany).
--
Dave Biasotti // Fremont, CA
> Date: Fri, 24 Aug 2001 11:52:09 -0600
> From: Brandon <[EMAIL PROTECTED]>
> Subject: Re: manual & copyrights
>
> Hi Michel,
>
> I feel your pain. Uh...fustration rather. In this case, for you, it
> appears that it's gonna be a case of 'jumping thru the hoops' in order
> for you to get a copy. ('Jumping thru the hoops' is a reference to
> circus jargon, you do have circus's over there, don't you? ;^)
>
> I see it as similiar to many of the folks trying to get Krauser cases
> and the like that live in the US. They gotta learn German, convert their
> US dollars to Euro, and wait for months because of shipping hassles,
> merely to get their beloved luggage. (Which I'll probably never do...:^)
>
> <snip>
> Uh...right guys?
>
> Guys?
>
