Hey sister try the folowing,

Remove your memory card

Take out the battery
plug in the charger
reinsert the battery

Hopefully, the player should fire up!

Please let us know how it goes...KG


----- Original Message ----- 
From: "Donna Poehlman" <[email protected]>
To: <[email protected]>
Sent: Friday, November 20, 2009 7:09 PM
Subject: [GW-Booksense] it died


Hi,

I don't usually write to these kinds of topics but I have had a terrible 
experience with the Book Sense.

I am a new user and have been so excited to get it. I bought it after 
carefully considering where to put the bucks because it is so expensive.  I 
was determined to get something that would meet my needs not only now but in 
the future.  Yesterday I had someone help me get my nls key
straightened out and learned how to download from bookshare and NLS. 
Although NLS turned out to be a problem, things were looking up.

A little while ago I tried to download a book from bookshare.  It went very 
well.  When I went to disconnect the bs from the computer it stopped 
responding.  I waited until I heard the computer say "Safe to remove 
hardware" before I disconnected it.  When I did disconnect it everything 
died.  The bs does absolutely nothing now.  It doesn't even  speak the time, 
turn on or off.  Let alone play anything.  I'm so upset.

I have tried to reset it several times via hard reset and removal of 
batteries.  I get nothing. I even tried plugging it in and then resetting 
it.  Nothing.

I was wondering if you have any suggestions.

I see a lot of people on here talking about returning to their strream and 
think that's great if you can afford to do that.  But I put out a lot of 
money for this and don't have the cash to just say "Oh well" and go out and 
buy a Victor Stream now. yt took a lot of research before I decided to buy 
it just because of the cash output.  I was hoping this would be something 
that would work for me.  Now it does nothing.  I am so disappointed. Help if 
you can.

Thanks,
Donna

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