Also, please don't forget that Serotek is not affiliated with GW Micro, so it will depend on whether Serotek informs GW Micro or not.

Moreover, it only makes sense that technical support for the Serotek side of things be handled by Serotek.

Best regards,
Cheryl Lenartiene

Sent from my Nokia Booklet 3G.

--------------------------------------------------
From: "Tylers Scripting" <[email protected]>
Sent: Tuesday, March 30, 2010 5:34 PM
To: <[email protected]>; <[email protected]>
Subject: Re: [GW-Booksense] Will GW people pl have the courtesy to proactively inform this list when SAMNet is configured on their end for the BS?

Gosh!
Give them a chance!
Maybe they had it configured, and then something happened.
Thanks for reading.
Tyler

----- Original Message -----
From: "Dujari, Prateek" <[email protected]>
To: "[email protected]" <[email protected]>
Date: Tuesday, Mar 30, 2010 14:07:19
Subject: [GW-Booksense] Will GW people pl have the courtesy to proactively inform this list when SAMNet is configured on their end for the BS?



Hello to GW.

My request is up in the subject line. As owners and patrons of this delightful and pretty expensive product- the BookSense- it is quite reasonable for us to expect GW to inform us here when SAMNet is configured on their end to be used with the BS. Additionally, I would also like GW to provide this list a direct link to instructions for downloading SAMNet content into our BS.

Sadly, so far I've had to call SAMNet and spend time waiting on phone etc. to find that SAMNet is not yet configured on their end and really I or any other BS owner shouldn't be the one to do this.


thanks much in advance..


Prateek


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