Hi, 1) Yes. I do work for Serotek.
2) No. That's my home number, and if you call asking for tech support, I'll put Alena on the phone and she'll talk your ear off. :-) Instead, call (650) 249-1000. 3) That's exactly what I'm saying, yes. The new update should be dropping now, and all is finished on this end. Movies go in the \DAISy\Serotek folder, while forum posts, Emails, and the like go in \AUDIOBOOKS\Serotek and RSS feeds go in DOCUMENTS\Serotek. BTW, as of yesterday, things were still broken on our end (we had some sort of thingy that had to be fixed, technical term), but that was all worked out yesterday evening. -- Buddy Brannan, KB5ELV - Erie, PA Phone: (814) 860-3194 or 888-75-BUDDY On Mar 30, 2010, at 5:30 PM, Dujari, Prateek wrote: > Do u work for Serotek and do I call the number in your signature for tech > support with downloading SAMNet content with the BS? > If you are Serotek, are you saying SAMNet content can now be downloaded and > played on the BS? this wasn't so yesterday when I called Serotek customer > service. > > > Prateek > > -----Original Message----- > From: Buddy Brannan [mailto:[email protected]] > Sent: Tuesday, March 30, 2010 1:51 PM > To: [email protected] > Subject: Re: [GW-Booksense] Will GW people pl have the courtesy to > proactively inform this list when SAMNet is configured on their end for the > BS? > > And, in defense of us Serotek people (and I know I haven't talked to you), > things were working upon release, but we've been doing updates and changes. > Now things should work correctly on both ends. If they don't, please call us > at Serotek. Contrary to seemingly popular belief, neither we nor GW micro are > clairvoyant, psychic, or have otherwise psychic abilities and can't possibly > catch everything right when it happens. And we can't fix what we don't know > about. But now, I can assure you everything's working as it should. For > instructions, see the SAMNet help files on using the Victor Reader Stream; > the instructions are exactly the same, except that of course files are stuck > in slightly different folders. > -- > Buddy Brannan, KB5ELV - Erie, PA > Phone: (814) 860-3194 or 888-75-BUDDY > > > > On Mar 30, 2010, at 5:34 PM, Tylers Scripting wrote: > >> Gosh! >> Give them a chance! >> Maybe they had it configured, and then something happened. >> Thanks for reading. >> Tyler >> >> ----- Original Message ----- >> From: "Dujari, Prateek" <[email protected]> >> To: "[email protected]" <[email protected]> >> Date: Tuesday, Mar 30, 2010 14:07:19 >> Subject: [GW-Booksense] Will GW people pl have the courtesy to proactively >> inform this list when SAMNet is configured on their end for the BS? >> >>> >>> >>> Hello to GW. >>> >>> My request is up in the subject line. As owners and patrons of this >>> delightful and pretty expensive product- the BookSense- it is quite >>> reasonable for us to expect GW to inform us here when SAMNet is configured >>> on their end to be used with the BS. Additionally, I would also like GW to >>> provide this list a direct link to instructions for downloading SAMNet >>> content into our BS. >>> >>> Sadly, so far I've had to call SAMNet and spend time waiting on phone etc. >>> to find that SAMNet is not yet configured on their end and really I or any >>> other BS owner shouldn't be the one to do this. >>> >>> >>> thanks much in advance.. >>> >>> >>> Prateek >>> >>> >>> If you reply to this message it will be delivered to the original sender >>> only. If your reply would benefit others on the list andyour message is >>> related to GW Micro or the BookSense, then please consider sending your >>> message to [email protected] so the entire list will receive it. >>> >>> To manage your subscription to gw-booksense, visit: >>> >>> http://www.gwmicro.com/listserv >> >> If you reply to this message it will be delivered to the original sender >> only. If your reply would benefit others on the list andyour message is >> related to GW Micro or the BookSense, then please consider sending your >> message to [email protected] so the entire list will receive it. >> >> To manage your subscription to gw-booksense, visit: >> >> http://www.gwmicro.com/listserv >> > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list andyour message is > related to GW Micro or the BookSense, then please consider sending your > message to [email protected] so the entire list will receive it. > > To manage your subscription to gw-booksense, visit: > > http://www.gwmicro.com/listserv > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv
