Important Announcement Regarding GW Micro and HIMS PartnershipWe will just have to wait and see what type of support HIMS provides for their products. I haven't been overly impressed with their support behind the scenes for the BookSense. Although it has come a long way from version 1.0, it had a long way to come from that initial version that was full of bugs. Many of the features we requested such as an efficient way to search text, were never implemented, and we have no way of knowing if HIMS ever consulted with Neospeech about the poor pronunciation issue. Bluetooth on the XT model still doesn't work right. It disconnects when audio is paused. Recording with the internal microphone also needs to be improved to prevent distortion.
I suspect that many people purchased the Sense products based on the reputation of GW Micro. When GW Micro is no longer standing behind these products, HIMS will need to gain the reputation of providing excellent direct support. If they fail to do this, they won't succeed in the US market. Gary King [email protected] ----- Original Message ----- From: Dan Weirich To: [email protected] Sent: Thursday, October 21, 2010 11:14 PM Subject: RE: [GW-Booksense] Important Announcement Regarding GW Micro and HIMS Partnership Traci and others, We don’t have specific information from HIMS as to how they will do what they need to do. Whether their support will be the same as GW Micro is yet to be seen. We pride ourselves at our support but I can’t comment on theirs since it doesn’t yet exist. We aren’t ending things today, but it will happen soon. Hopefully they will provide whatever they need to keep and maintain the users of their products. I’m not going to respond to every single email I’ve seen on this list, but rest assured that I’ve read your kind words and appreciate everyone’s support of GW Micro. Take Care, Dan From: Traci [mailto:[email protected]] Sent: Thursday, October 21, 2010 4:48 PM To: BookSense List Subject: Re: [GW-Booksense] Important Announcement Regarding GW Micro and HIMS Partnership Wow, how do others on the booksense list feel about this? My gut reaction is sadness and disappointment. I liked the connection to gwMicro, a company I trust and have done business with for 10-years. It makes me glad I only own 1 sense product, the booksense. I wonder the following: How will this effect our tech support? How will we receive news and updates on our booksense? I wonder if gwMicro will pass along the contact details of current sense users, to hims. Will it be up to us, to figure out how to contact Hims for future development or support? Curious curious, Traci PS. Thank you gw for the excellent support and development over the years. ----- Original Message ----- From: [email protected] To: [email protected] Sent: Thursday, October 21, 2010 12:51 PM Subject: [GW-Booksense] Important Announcement Regarding GW Micro and HIMS Partnership After nearly 6 years of working with GW Micro, HIMS Co, Ltd., the Korean based manufacturer of the Braille Sense, Voice Sense, BookSense and SenseView products made the decision to restructure their sales strategy and open their own US office. As a result, GW Micro will no longer be national distributors for these products and within a few weeks will end our nationwide technical support, related email lists and repair service operations. GW Micro worked very hard to improve these products during these past several years and we greatly appreciate the support of our customers. Your feedback helped make these products what they are today. In the same way we continue to devote our time and efforts to the development and support of our flagship product, Window-Eyes, with the primary goal of it being the most powerful, secure, stable and affordable screen reader in the world! If you have specific questions about this announcement please email [email protected]. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv
