James,

You said:

"By contrast, when I went to the knowledgebase and started reading some of Arron's [sic] articles and saw how logically they were written, I was very excited, because I started picking up concepts more quickly."

I guess now would be a bad time to point out that I write the manual too, huh? <grin>

Actually, the manual was written by several people over time, and I agree that it could stand some updating in terms of it's layout. On the other hand, for as many people who are unsuccessful with the manual, we have the same number who tell us how invaluable it has been, how it reads just like a tutorial, and how easy it is for them to find information in it.

Writing technical documentation that's accessible to everyone is impossible. We do try, however, to make concepts easy to understand. Sometimes we succeed, sometimes we don't. What's important is your feedback so that we know which sections need massaging, and so we know which sections do work for you. With that knowledge, we can compare and contrast the documentation, beefing up those places that are lacking.

In the past, it was difficult to make a lot of changes to the documentation because of all the various formats that had to be updated. We're in the process of re-thinking the ways that we make documentation available, and we'll be able to update more of the manual more often when all of that gets finalized.

Thanks for the input.

Aaron



Subject: Re: how to know when a setting will be changed globally or per
 set file.
To: [email protected]
From: [EMAIL PROTECTED]

Hi,
This is my feeling too. Please don't take this the wrong way, but the
manual is very confusing for me to read. I think that it is one of WE's
weaknesses.

Reading the manual is one of the most frustrating aspects of learning WE
for me. You have to go all the way to chapter 8 before you start learning
key strokes for reading. Then, once you get there, the title of 8.3 is
Reading characters, words, sentences and paragraphs. Once you start reading
the content, you get this verbose explanation about what happens when you
leave your computer. Then it starts talking about how to read by sentence
rather than how to read by character. You don't get to see how to read by
paragraph until you see the list of factory keys. I don't think that list
should be there at all because it distracts me. It starts making me curious about what character after and sentence before mean. Then I wonder if some
how that's important to what I'm trying to learn.

This chapter is an example of one of the fundamental differences in the
reading philosophies between JAWS and Window-eyes, and because it is laid
out the way it is, it's easy to miss the point that it's so easy to look
around without having to move your cursor, which is one of Window-Eye's
strengths.

I would want the text to come in the order the title states it will be in. That would be an aid to learning. Tell us how to read by characters, words,
sentences, and paragraphs just as the title states. Either save the other
stuff for the end of the chapter or have a See also section that refers us
to other parts of the manual. The extra details are confusing to me.

By contrast, when I went to the knowledgebase and started reading some of
Arron's articles and saw how logically they were written, I was very
excited, because I started picking up concepts more quickly. The articles
were very logically laid out and written in a much more step-by-step
fashion. They didn't go off on so many tangents. Side notes were mostly at
the bottom, after the main points of the articles were explained.

Thanks for considering these points.

Jim
James D Homme, Usability Engineering, Highmark Inc.,
[EMAIL PROTECTED], 412-544-1810

"The difference between those who get what they wish for and those who
don't is action. Therefore, every action you take is a complete
success,regardless of the results." -- Jerrold Mundis
Highmark internal only: For usability and accessibility:
http://highwire.highmark.com/sites/iwov/hwt093/



             [EMAIL PROTECTED]
             .net
To
             08/21/2008 09:44          [email protected]
AM cc

Subject
             Please respond to         how to know when a setting will be
             [EMAIL PROTECTED]         changed globally or per set file.
                   .net









Good Morning,

I have been using Window-Eyes almost exclusively for 20months now, and I
really like the program. However, when it comes to actually using the
application itself, I still find that I obviously just don’t get it and
that frustrates me.
For example, with Firefox3 open, I pressed Insert-V and set Browse Mode to Do Not Auto-read. After making the change, I pressed Control-Backslash and saved the Set File. I thought this would make the change in Firefox alone. However I was wrong. Now Browse Mode behaves in this fashion any time it is
active.
Therefore, the question is how does one know what settings are global and
what settings are specific to each set file, thus requiring the Set File to
be saved?
It has been 20 months with multiple reads of the Window-Eyes Manual, and
the Window-Eyes program still confounds me on what I feel is a basic level. Within weeks, I knew what it took to make a setting global or specific to a
particular configuration file using JAWS.

Suzy, The Blind Avenger
Doing my best to prove blind people can.





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