Bret, did you do this via email or the phone. SOmetimes email is a
low bandwidth medium that can have a lot of back and forth before
something gets solved. Perhaps you can give us a call and we'll just
start from the beginning to get your issues resolved.
At 06:03 AM 12/6/2008, you wrote:
Yes, I did contact support. Yes, I do want to work with you. No, I
don't want to select another product as my primary screen reader. The
facts according to my computer illiterate experience are as follows:
I understand the windows environment, and next to nothing about
programing. Prior to 7.0, I didn't have to pay a tech guy to make my
computer accessible. I payed a tech guy to uninstall and reinstall
Window Eyes, even though my system was working perfectly normally with
System Access. I am nervous about posting this message because I am
afraid of being black balled by GW micro. For the first time in ten
years, I've realized, one size does not fit all. Honestly, I love
Window Eyes. I am the only Window Eyes user that I am aware of in my
area. Jaws is the norm around here. I've read many messages on this
list similar to mine. They seem to be dismissed with arrogance,
rather then caring concern. Well, I've said my peace. I hope my
future messages on this list, and possible calls to tech support will
be treated with some level of respect.
Brett
On 12/2/08, Michael D. Lawler <[EMAIL PROTECTED]> wrote:
> Have you contacted our technical support at the machine? If the
> emergency WE removal tool on the CD is giving you an error we want to
> work with you to get WE removed and reinstalled. If you don't want
> to work with us on this and choose to switch screen-readers that is
> certainly your choice, but we'd rather you at least give us a chance
> to address your problems.
>
>
>
> At 02:21 AM 12/2/2008, you wrote:
>>I simply get the message, "An error has occurred." Window Eyes
>>completely locks up. If Window Eyes locks up, how do I know what the
>>error message is? Well, for the first time in ten years, I'm using
>>another screen reader. I'm using it right now. System Access offered
>>a wopping $200 off their screen reader this weekend. System Access
>>doesn't have all of the bells and whistles, but I have a screen
>>reader. I have an appointment with a tech guy to get Window Eyes to
>>uninstall. Yep, I admit it. I'm just a school teacher. I don't know
>>everything about the computer. I didn't think I had to, to use a
>>screen reader.
>>Brett
>>
>>On 11/29/08, Michael C. Capelle <[EMAIL PROTECTED]> wrote:
>> > when you say that WE refuses to uninstall, are you getting any error
>> > messages? if so, please post them here.
>> > ----- Original Message -----
>> > From: "Blind Innovator" <[EMAIL PROTECTED]>
>> > To: "GW Info Discussion List" <[email protected]>
>> > Sent: Saturday, November 29, 2008 1:06 AM
>> > Subject: Problems with browser and uninstalling WE
>> >
>> >
>> >>I am having problems with Window Eyes and both Fire Fox and IE. When
>> >> I enter on a link, or check a box, nothing happens. Everything works
>> >> as it should with the mouse. Good for my wife, not for me. GW
>> >> support suggested I re-install Window Eyes. Now a second problem,
>> >> Window Eyes refuses to uninstall. I am able to uninstall other
>> >> programs with no problems. I'm hoping someone else has experienced
>> >> this situation, and can provide suggestions. The uninstall on the WE
>> >> disk doesn't work either. I'm running XP pro. WE 7.01
>> >>
>> >> Thanks,
>> >>
>> >> Brett
>> >>
>> >> If you reply to this message it will be delivered to the original
>> >> sender only. If your reply would benefit others on the list and
>> >> your message is related to GW Micro, then please consider sending
>> >> your message to [email protected] so the entire list will receive it.
>> >>
>> >> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and
>> >> can be searched through and sorted using the search
>> >> form at the bottom of the page.
>> >>
>> >> If you wish to unsubscribe from this list, send a message to
>> >> [EMAIL PROTECTED] and include leave gw-info in the body
>> >> of the message.
>> >>
>> >
>> >
>>
>>If you reply to this message it will be delivered to the original
>>sender only. If your reply would benefit others on the list and
>>your message is related to GW Micro, then please consider sending
>>your message to [email protected] so the entire list will receive it.
>>
>>All GW-Info messages are archived at http://www.gwmicro.com/gwinfo,
>>and can be searched through and sorted using the search
>>form at the bottom of the page.
>>
>>If you wish to unsubscribe from this list, send a message to
>>[EMAIL PROTECTED] and include leave gw-info in the body
>>of the message.
>
> --
> Michael D. Lawler
> Voice 260-489-3671
> Fax 260-489-2608
> Internet mailto:[EMAIL PROTECTED]
> web http://www.gwmicro.com
> ftp ftp://ftp.gwmicro.com
> GW Micro, Inc.,
> Development Liaison and Technical Support Supervisor
>
> If you reply to this message it will be delivered to the original
> sender only. If your reply would benefit others on the list and
> your message is related to GW Micro, then please consider sending
> your message to [email protected] so the entire list will receive it.
>
> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can
> be searched through and sorted using the search
> form at the bottom of the page.
>
> If you wish to unsubscribe from this list, send a message to
> [EMAIL PROTECTED] and include leave gw-info in the body
> of the message.
>
>
--
Michael D. Lawler
Voice 260-489-3671
Fax 260-489-2608
Internet mailto:[EMAIL PROTECTED]
web http://www.gwmicro.com
ftp ftp://ftp.gwmicro.com
GW Micro, Inc.,
Development Liaison and Technical Support Supervisor
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be
searched through and sorted using the search
form at the bottom of the page.
If you wish to unsubscribe from this list, send a message to
[EMAIL PROTECTED] and include leave gw-info in the body
of the message.
