Can I get the emergency removal tool at the website, or do I already have it
on my computer somewhere? I never got a 7.X CD; is the version from the
website the full version, or is that just an upgrade version? If it's just
an upgrade version, I suppose I'll need to call and order a CD; but if it's
the full version, I could just remove 6.0 with the emergency removal tool
(once I know how to get that), and then have my sighted husband help me
click to start the new installation of 7.01 that I'd re-download from the
website. Would that work?
Peggy
http://kernsac.livejournal.com/
----- Original Message -----
From: "Raul A. Gallegos" <[email protected]>
To: "GW Info Discussion List" <[email protected]>
Sent: Tuesday, April 28, 2009 5:52 AM
Subject: Re: Startup question
hello. Since we are not sure what state you Window-Eyes installation is at
this point, the best thing to do is remove Window-Eyes using the Emergency
removal tool. Also, if all you have is version 6.0, you cannot upgrade to
7.01 via the upgrade method as that skips a version. You will have to
install 7.01 from an actual 7.01 CD.
Hope this helps.
Peggy Kern wrote the following on 4/28/2009 1:09 AM:
Hi, all. Well, I'm still doing battle with this computer after
downgrading to version 6.0 from 7.01, which we uninstalled. For some
reason, when I restarted the computer, it kept thinking WE was already
running, even though it wasn't. So I set it to not start automatically.
But I still see it under programs\startup. Should I delete it from there
as well? I have no idea what happened to this 'puter, but it has sure
messed up WE, and it's caused Firefox to not open, but that's another
story for another list. But if someone can tell me how to fix WE so it
won't think it's running when it's not, and tell me how to get from my
latest CD (6.0) back to 7.01, I'll be forever grateful.
Peggy
http://kernsac.livejournal.com/
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--
Raul A. Gallegos -- GW Micro Technical Support
Voice: 260-489-3671 -- Fax: 260-489-2608
WEB: http://www.gwmicro.com
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