I can't say, that I've had the exact same experience, at least with WE. But,
still have had experiences, that somehow could be identical. That is why, I
can't guarantee, that you will have success. Yet, to me, it sounds like you
have some entries in your registry, which refers to older versions of WE,
and which could cause the problems. Try to run a good registry cleaning
software, like IObit Advanced System Care, or the Wondows Live scanner from
Microsoft. These will remove entries in your registry, which refers to
software, that is no longer in use. The clener also will remove other
things, like adaware, spyware, and other things, that might cause other
kinds of trouble on your stystem, or cause the system crash, and sound card
muting. The cleaners, do have quite a few settings, but if you are not quite
familiar with what these will do, simply run the software with the standard
settings; these will work for most users (I mean, that is why they are
standards).
So, to sum it up:
1. Download and install a registry cleaning software.
2. Uninstall WE.
3. Let your husband help you run the cleaner.
4. Reinstall WE.
You might also want to try to run the cleaning software immediately, without
un-/re-installing WE. It might help you out.
The Advanced System Care, can be found at
www.iobit.com
And the Widows Live Scanner can be downloaded here:
http://onecare.live.com/site/en-us/default.htm?s_cid=sah/?s_cid=sah
Hope this helps, and let me know, if I can be of any further help.
----- Original Message -----
From: "Michael D. Lawler" <[email protected]>
To: <[email protected]>
38888888Sent: Friday, May 01, 2009 4:18 PM
Subject: Re: More WE Weirdness
The WE 7.01 emergency removal should clean all of this up and if it
doesn't give us a call at the machine with your 7.01 cd.
At 01:43 AM 5/1/2009, you wrote:
Hi, all. You may remember that I had WE 7.01, and last Monday my system
crashed and the sound card got muted, and even after we unmuted it,
Window-Eyes couldn'tinitialize or some such thing, so we uninstalled it.
While my husband was uninstalling it (since I didn't have speech), he saw
something about Window-Eyes 5, so he uninstalled that too. The latest CD
I had was for version 6, so I installed that, and it's been working okay,
except it wanted to send error reports for some reason.
So while I'm waiting for the 7.01 CD I ordered yesterday, I thought I'd
see if I could clean up my WE problems. I changed WE to not start
automatically, but I noticed it was still in the startup programs. I'm
almost positive that I've removed programs from the startup that I didn't
want to start automatically, so decided to try it with WE. Big mistake!
When I rebooted, I couldn't get WE to run. My husband tried to uninstall
it so I could reinstall it, but it wouldn't uninstall. We finally thought
we got it uninstalled, but when I put in the 6.0 CD, it detected another
version. It said if I wanted to install over it, there would be no speech
during the installation, so my husband read me the prompts, and we got to
a place where it couldn't continue the installation, saying it couldn't
install version 6 over whatever I had of this mysterious version 5 that it
thought I had. We ran the emergency removal, and it didn't work the first
time for some reason, but we finally got it removed, and I got version 6
re-installed. But apparently even the emergency removal utility isn't
removing something, because I still got the message that Window-Eyes was
already running. I still see Window-Eyes in startup programs, even though
I've told it not to start automatically. And I took a look at the
msconfig, and it's checked to start there. When this computer was built,
I think it was version 5 that I had the builder install on it, and I've
just been installing over it with each upgrade. But I would like to start
with a truly clean slate when my 7.01 CD gets here, so that my system
knows there's really only one Window-Eyes. I'm wondering if there's
anything else we should do besides using the removal utility, before
installing 7.01 when it gets here. I just can't figure out why my system
thinks WE is already running, and why it's suddenly making occasional
comments about version 5, which I haven't had for a million years.
Peggy
http://kernsac.livejournal.com/
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Michael D. Lawler
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GW Micro, Inc.,
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