Yes!
I todally agree!
I don't mean to offend anyone, but if you compare that to
humanware, their tech support is pethetic!
Go gw!
----- Original Message -----
From: "Alan R. Downing" <[email protected]
To: "'Juan Gonzalez'" <[email protected]
Date sent: Wed, 28 Oct 2009 08:49:10 -0700
Subject: RE: GW-Micro
Well, $900 is a lot of money, but just to put things in some
perspective, I
have a code scanner for determining what is wrong with a vehicle
when the
"check engine" light comes on. This canner cost $9200, and 2
software
updates are issued each and every year, and each of those updates
costs
$900. So, while WE might not be inexpensive, it surely ain't the
most
expensive thing around.
And, I'd say GW Micros customer service is top-notch.
Alan R. Downing
Phoenix, AZ
-----Original Message-----
From: Juan Gonzalez [mailto:[email protected]]
Sent: Wednesday, October 28, 2009 8:40 AM
To: Alan R. Downing
Cc: GW-Micro
Subject: Re: GW-Micro
First off there is no such thing as being too busy when you're
trying to
improve your status in society and calling 911 is way different
than calling
a company. Next, I want to apologize to Aaron for saying that he
was being
defensive. Maybe this was not the word I should have used. The
only thing
that bugged me is that I was given the reasons why they took a
while instead
of telling me what they are going to do to improve their customer
service.
GW-Micro is a company and as such, it will be treated. You do
not make
companies your friends, you give them feedback so in the future
they handle
things better. Just like how we send error reports about their
products we
should send them feedback on their staff. I mean we are already
struggling
outside of GW-Micro we should not have to struggle with the
people who are
helping us. I mean would you rather have a 40 year old who still
lives with
his mom and is grumpy answer the phone when you call or would you
like it
better having someone who is willing to help you at any cost. I
being a
customer would want the best service if I am going to invest my
money to
help this company grow. Companies like GW-Micro could care less
about what
the customer says or thinks as long as they get their money.
This is why
they sell you a screen reader for over 900 dollars. The only
reason they
make it better is sometimes not to help the customer but, to help
themselves
in selling it. How come we can't get it for half of the price.
I really do
not know what goes into making software but, in my opinion I do
not think it
takes $900 plus worth of writing. This does not just apply to
GW-Micro but
other companies like Microsoft. This is just my opinion so I
have no clue
how this works either so I am not going to get into it. Lastly
they treat us
as consumers so we should treat them as a company and not a
friend. PS I
like GW-Micro's payment plan and I think this is a great start on
improving
this company. There might be more things that have helped and I
might not
know about them.
--------------------------------------------------
From: "Alan R. Downing" <[email protected]
Sent: Wednesday, October 28, 2009 6:31 AM
To: "'Juan Gonzalez'" <[email protected]>; "'Wil James'"
<[email protected]
Cc: "'GW-Micro'" <[email protected]
Subject: RE: GW-Micro
Ernest suggestion, call if and when you needs are time critical.
Anyone
who
is too busy to make a call on something that is very important
is way too
busy.
I don't think that excuse would hold up when pondering a call to
911<smile>.
Alan R. Downing
Phoenix, AZ
-----Original Message-----
From: Juan Gonzalez [mailto:[email protected]]
Sent: Tuesday, October 27, 2009 9:10 PM
To: Wil James
Cc: GW-Micro
Subject: Re: GW-Micro
sorry for being so "touchy" or "feely" but when I am going to
pay more
than
$900 I would like to get some amount of good customer service.
I have
nothing against GW-Micro because I know that they are doing a
great job on
developing accessories for the people who need it. I would like
to just
get
things done in a reasonable amount of time. Maybe GW-Micro
needs to higher
someone to stay at the office and answer e-mails while the other
sales
people go out and about. I have no clue how that all works so I
am not
going
to get into it. This has not changed my mind in acquiring
window-eyes
because I prefer it than JAWS. I am pretty sure that you would
be "touchy"
and "feely" if it was something that you needed right away so
you could
get
things done quickly. I understand that I could have called but
I am so
busy
to be put on wait. I thought an e-mail would have been quicker.
Now, do
not
go around calling people "touchy" or "feely" if you do not
understand what
the situation of that particular person is because one day it
might be you
in that same situation and you will not like it when someone
calls you
"touchy" or "feely." Finally, let the good people on this list
get things
done and do not be a hypocrite.
--------------------------------------------------
From: "Wil James" <[email protected]
Sent: Tuesday, October 27, 2009 6:07 PM
To: "GW-info" <[email protected]
Subject: RE: GW-Micro
I fully agree. My God, everybody is so touchy, feely. Relax,
man! If
you
require immediate action, call GW Micro.
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-------------------
-----Original Message-----
From: Aaron Smith [mailto:[email protected]]
Sent: Tuesday, October 27, 2009 5:06 PM
To: Juan Gonzalez
Cc: GW-Micro
Subject: Re: GW-Micro
Juan,
No one is being defensive; reading emotion in an email is a road
to
madness.
I was just sharing information about why you may have not
received any
response yet.
Aaron
On 10/27/2009 4:26 PM, Juan Gonzalez wrote:
Sorry I forgot about the weekend and people do not work on the
weekend.
Now, about your sales department being in a meeting, we as
consumers
do not know this kind of information. I did not mean to get
anyone
mad, I was just asking around to see if I should wait for a
longer
time or try to send it again. My apologies. I really did not
expect
such a defensive response, I thought people in GW-Micro were
more
understanding? guess not. again sorry if I offended anyone
--------------------------------------------------
From: "Aaron Smith" <[email protected]
Sent: Tuesday, October 27, 2009 2:24 PM
To: "Juan Gonzalez" <[email protected]
Cc: "GW-Micro" <[email protected]
Subject: Re: GW-Micro
Juan,
Remember, your five days includes two days of weekend. In
addition,
our entire sales department was in a day-long, face to face
meeting
with HIMS yesterday. So it really hasn't been that long. And,
truth
be told, sales is not a quick to reply as support; they're often
on
the road. Generally speaking, sales questions, while very
important,
aren't usually critical in nature like those to support. If you
feel
enough time has passed, and you still haven't received a reply,
then
you should call us; it's always possible for to be marked as
junk or
not be delivered properly.
Aaron
On 10/27/2009 12:54 PM, Juan Gonzalez wrote:
Hi every one! one question. Have any of you used GW-Micro's
website
to send an e-mail to there sales department? The reason I am
asking
this is because I send them an e-mail with a few questions and
it
has been five days and they have not responded. do they usually
take
this long?
If you reply to this message it will be delivered to the
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GW Micro
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WWW: http://www.gwmicro.com
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Technical Support & Web Development
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If you wish to unsubscribe from this list, send a message to
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--
To insure that you receive proper support, please include all
past
correspondence (where applicable), and any relevant information
pertinent
to
your situation when submitting a problem report to the GW Micro
Technical
Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
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