Well, $900 is a lot of money, but just to put things in some perspective, I have a code scanner for determining what is wrong with a vehicle when the "check engine" light comes on. This canner cost $9200, and 2 software updates are issued each and every year, and each of those updates costs $900. So, while WE might not be inexpensive, it surely ain't the most expensive thing around.
And, I'd say GW Micros customer service is top-notch. Alan R. Downing Phoenix, AZ -----Original Message----- From: Juan Gonzalez [mailto:[email protected]] Sent: Wednesday, October 28, 2009 8:40 AM To: Alan R. Downing Cc: GW-Micro Subject: Re: GW-Micro First off there is no such thing as being too busy when you're trying to improve your status in society and calling 911 is way different than calling a company. Next, I want to apologize to Aaron for saying that he was being defensive. Maybe this was not the word I should have used. The only thing that bugged me is that I was given the reasons why they took a while instead of telling me what they are going to do to improve their customer service. GW-Micro is a company and as such, it will be treated. You do not make companies your friends, you give them feedback so in the future they handle things better. Just like how we send error reports about their products we should send them feedback on their staff. I mean we are already struggling outside of GW-Micro we should not have to struggle with the people who are helping us. I mean would you rather have a 40 year old who still lives with his mom and is grumpy answer the phone when you call or would you like it better having someone who is willing to help you at any cost. I being a customer would want the best service if I am going to invest my money to help this company grow. Companies like GW-Micro could care less about what the customer says or thinks as long as they get their money. This is why they sell you a screen reader for over 900 dollars. The only reason they make it better is sometimes not to help the customer but, to help themselves in selling it. How come we can't get it for half of the price. I really do not know what goes into making software but, in my opinion I do not think it takes $900 plus worth of writing. This does not just apply to GW-Micro but other companies like Microsoft. This is just my opinion so I have no clue how this works either so I am not going to get into it. Lastly they treat us as consumers so we should treat them as a company and not a friend. PS I like GW-Micro's payment plan and I think this is a great start on improving this company. There might be more things that have helped and I might not know about them. -------------------------------------------------- From: "Alan R. Downing" <[email protected]> Sent: Wednesday, October 28, 2009 6:31 AM To: "'Juan Gonzalez'" <[email protected]>; "'Wil James'" <[email protected]> Cc: "'GW-Micro'" <[email protected]> Subject: RE: GW-Micro > Ernest suggestion, call if and when you needs are time critical. Anyone > who > is too busy to make a call on something that is very important is way too > busy. > I don't think that excuse would hold up when pondering a call to > 911<smile>. > > > > Alan R. Downing > Phoenix, AZ > > -----Original Message----- > From: Juan Gonzalez [mailto:[email protected]] > Sent: Tuesday, October 27, 2009 9:10 PM > To: Wil James > Cc: GW-Micro > Subject: Re: GW-Micro > > sorry for being so "touchy" or "feely" but when I am going to pay more > than > > $900 I would like to get some amount of good customer service. I have > nothing against GW-Micro because I know that they are doing a great job on > developing accessories for the people who need it. I would like to just > get > things done in a reasonable amount of time. Maybe GW-Micro needs to higher > someone to stay at the office and answer e-mails while the other sales > people go out and about. I have no clue how that all works so I am not > going > > to get into it. This has not changed my mind in acquiring window-eyes > because I prefer it than JAWS. I am pretty sure that you would be "touchy" > and "feely" if it was something that you needed right away so you could > get > things done quickly. I understand that I could have called but I am so > busy > to be put on wait. I thought an e-mail would have been quicker. Now, do > not > go around calling people "touchy" or "feely" if you do not understand what > the situation of that particular person is because one day it might be you > in that same situation and you will not like it when someone calls you > "touchy" or "feely." Finally, let the good people on this list get things > done and do not be a hypocrite. > > -------------------------------------------------- > From: "Wil James" <[email protected]> > Sent: Tuesday, October 27, 2009 6:07 PM > To: "GW-info" <[email protected]> > Subject: RE: GW-Micro > >> I fully agree. My God, everybody is so touchy, feely. Relax, man! If >> you >> require immediate action, call GW Micro. >> >> >> >> -------------------- >> If you want a station that plays rock, tune in to Living On The Edge >> Radio. >> We play rock, and nothing but rock! No ever changing formats, no BS, just >> straight rock! You know what you'll hear! >> http://www.livingontheedgeradio.com >> ------------------- >> Windows Live messenger/E-mail: [email protected] >> Skype: wiljames >> yahoo Messenger: wiljames4 >> Personal Web Page: >> http://wil.wilanddenise.com >> Twitter: http://www.twitter.com/wiljames >> ------------------- >> >> -----Original Message----- >> From: Aaron Smith [mailto:[email protected]] >> Sent: Tuesday, October 27, 2009 5:06 PM >> To: Juan Gonzalez >> Cc: GW-Micro >> Subject: Re: GW-Micro >> >> Juan, >> >> No one is being defensive; reading emotion in an email is a road to >> madness. >> I was just sharing information about why you may have not received any >> response yet. >> >> Aaron >> >> On 10/27/2009 4:26 PM, Juan Gonzalez wrote: >>> >>> Sorry I forgot about the weekend and people do not work on the weekend. >>> Now, about your sales department being in a meeting, we as consumers >>> do not know this kind of information. I did not mean to get anyone >>> mad, I was just asking around to see if I should wait for a longer >>> time or try to send it again. My apologies. I really did not expect >>> such a defensive response, I thought people in GW-Micro were more >>> understanding? guess not. again sorry if I offended anyone >>> >>> -------------------------------------------------- >>> From: "Aaron Smith" <[email protected]> >>> Sent: Tuesday, October 27, 2009 2:24 PM >>> To: "Juan Gonzalez" <[email protected]> >>> Cc: "GW-Micro" <[email protected]> >>> Subject: Re: GW-Micro >>> >>>> Juan, >>>> >>>> Remember, your five days includes two days of weekend. In addition, >>>> our entire sales department was in a day-long, face to face meeting >>>> with HIMS yesterday. So it really hasn't been that long. And, truth >>>> be told, sales is not a quick to reply as support; they're often on >>>> the road. Generally speaking, sales questions, while very important, >>>> aren't usually critical in nature like those to support. If you feel >>>> enough time has passed, and you still haven't received a reply, then >>>> you should call us; it's always possible for to be marked as junk or >>>> not be delivered properly. >>>> >>>> Aaron >>>> >>>> On 10/27/2009 12:54 PM, Juan Gonzalez wrote: >>>>> Hi every one! one question. Have any of you used GW-Micro's website >>>>> to send an e-mail to there sales department? The reason I am asking >>>>> this is because I send them an e-mail with a few questions and it >>>>> has been five days and they have not responded. do they usually take >> this long? >>>>> >>>>> >>>>> If you reply to this message it will be delivered to the original >>>>> sender only. If your reply would benefit others on the list and your >>>>> message is related to GW Micro, then please consider sending your >>>>> message to [email protected] so the entire list will receive it. >>>>> >>>>> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>>>> and can be searched through and sorted using the search form at the >>>>> bottom of the page. >>>>> >>>>> If you wish to unsubscribe from this list, send a message to >>>>> [email protected] and include leave gw-info in the body of the >>>>> message. >>>> >>>> -- >>>> To insure that you receive proper support, please include all past >>>> correspondence (where applicable), and any relevant information >>>> pertinent to your situation when submitting a problem report to the >>>> GW Micro Technical Support Team. >>>> >>>> Aaron Smith >>>> GW Micro >>>> Phone: 260/489-3671 >>>> Fax: 260/489-2608 >>>> WWW: http://www.gwmicro.com >>>> FTP: ftp://ftp.gwmicro.com >>>> Technical Support & Web Development >>>> >>>> If you reply to this message it will be delivered to the original >>>> sender only. If your reply would benefit others on the list and your >>>> message is related to GW Micro, then please consider sending your >>>> message to [email protected] so the entire list will receive it. >>>> >>>> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>>> and can be searched through and sorted using the search form at the >>>> bottom of the page. >>>> If you wish to unsubscribe from this list, send a message to >>>> [email protected] and include leave gw-info in the body of the >>>> message. >>>> >>>> >>> >>> If you reply to this message it will be delivered to the original >>> sender only. If your reply would benefit others on the list and your >>> message is related to GW Micro, then please consider sending your >>> message to [email protected] so the entire list will receive it. >>> >>> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, >>> and can be searched through and sorted using the search form at the >>> bottom of the page. >>> If you wish to unsubscribe from this list, send a message to >>> [email protected] and include leave gw-info in the body of the >>> message. >>> >> >> -- >> To insure that you receive proper support, please include all past >> correspondence (where applicable), and any relevant information pertinent >> to >> your situation when submitting a problem report to the GW Micro Technical >> Support Team. >> >> Aaron Smith >> GW Micro >> Phone: 260/489-3671 >> Fax: 260/489-2608 >> WWW: http://www.gwmicro.com >> FTP: ftp://ftp.gwmicro.com >> Technical Support & Web Development >> >> If you reply to this message it will be delivered to the original sender >> only. If your reply would benefit others on the list and your message is >> related to GW Micro, then please consider sending your message to >> [email protected] so the entire list will receive it. >> >> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and >> can >> be searched through and sorted using the search form at the bottom of the >> page. >> >> If you wish to unsubscribe from this list, send a message to >> [email protected] and include leave gw-info in the body of the >> message. >> >> >> If you reply to this message it will be delivered to the original >> sender only. If your reply would benefit others on the list and >> your message is related to GW Micro, then please consider sending >> your message to [email protected] so the entire list will receive it. >> >> All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and >> can be searched through and sorted using the search >> form at the bottom of the page. >> >> If you wish to unsubscribe from this list, send a message to >> [email protected] and include leave gw-info in the body >> of the message. >> >> > > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and > your message is related to GW Micro, then please consider sending > your message to [email protected] so the entire list will receive it. > > All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and > can > be searched through and sorted using the search > form at the bottom of the page. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-info in the body > of the message. > > > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and > your message is related to GW Micro, then please consider sending > your message to [email protected] so the entire list will receive it. > > All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and > can be searched through and sorted using the search > form at the bottom of the page. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-info in the body > of the message. > > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message.
