Hi but the thing here is as I keep saying jaws and every other screen reader
I have used has this problem.  What is happening here is a program is
crashing or some might have stopped responding speech is lost tell the a
fending program is closed. This happens with every screen reader out there.
I don't know if this happens more with window-eyes or not but I can tell you
I can reproduce this with every screen reader out there. 
Interesting so far I have not seen this bottle neck in windows 7.  So far
anyway.

-----Original Message-----
From: Chip Orange [mailto:[email protected]] 
Sent: Sunday, November 01, 2009 12:44 PM
To: [email protected]
Subject: RE: window eyes 7.11 loosing speech again!

Steve,

I have to say this is a known issue, which many people have reported to GW.

I don't think they can reproduce it, but they are looking into it.

Jennifer, if you're using xp, there's a script called "kill window eyes"
which you can download, and which will keep you from having to reboot.

when you lose speech the hotkey of the script often does not work as well,
but it also puts a "kill window eyes" icon on the desktop, which you can
access by using windows key plus m followed by this icon's shortcut
character (I think control alt f4, but the docs will say).  

the icon runs a batch file which removes window eyes from memory, and you
pause a few seconds, and then you can restart window eyes.

hth,

Chip
 

-----Original Message-----
From: Steve Nutt [mailto:[email protected]] 
Sent: Sunday, November 01, 2009 5:51 AM
To: 'Jennifer Thompson'; [email protected]
Subject: RE: window eyes 7.11 loosing speech again!

Hi Jenifer,

You are not really giving us enough information.  In what instances does it
crash? Is it all the time, or every so often? Do you have any scripts
running, if so which?  I can't see GW fixing this based on the information
you have given us so far, but if you give us this additional information,
someone may be able to nail it for you.

There are so many computers with configurations that are different out
there, that it is difficult sometimes.

I understand your frustration, but I am sure GW will get to the bottom of
it, if you provide some more information.

Another example is this. Does Window-Eyes generate any errors when you
reboot? If so, do you send them to GW Micro?

OK, enough for now, but you get my point.

All the best

Steve

-----Original Message-----
From: Jennifer Thompson [mailto:[email protected]]
Sent: Saturday 31 October 2009 19:08
To: [email protected]
Subject: window eyes 7.11 loosing speech again!

Hi I wanted to let you know that window eyes keeps crashing and I loose my
speech.  Then I end up having to turn my computer off by pushing the on off
button.  I have a new computer so I know that is not the problem.  Window
eyes did that even on my old computer.  It is frustrating when I spend lots
of money on this program and I have mentioned this problem before.  So
please look in to fixing this problem for the next up grade.  For the staff
who are sighted just think if you could not see the screen and your speech
crashing when you are in the middle of something you would get really
annoyed about it.  So again please  fix this once in for all.  I have had
this problem for at least a year.  And I get tired of when someone from GW
micro may say it's your computer. I have been told that.  So again please
fix it.  am I annoyed yes I am and with good reason thank you. 

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