Well ok but the fact is that because apple offers a free screen reader built
in to the operating system there is no choice.  It is use voice over or not
use the mac for a blind person.  Also how do we address the point that right
now voice over does a good job out of the box but what do you do when it
doesn't work.  There is not much you can do if lets say skype doesn't fix
the access problems that are found within skype for mac.  In windows we have
our screen reader and other solutions  that allow us to address such
problems.  So if a free screen reader is included in windows won't we lose
the choices we have now.  
Also ask your self this.  How much resources is Microsoft going to put in to
working on this screen reader.  So is this screen reader needs an update to
support thunder bird is it going to happen.  No why should it.  So we will
start having to be bound to programs that work with said screen reader.
This of course will reduce the number of programs we can use under windows.

The reason I am not a mac user.  
1.  only one screen reader.  
2.  there is nothing I can do if a program doesn't work.
3.  I loose the choice of computer I use.  For me it is all about choice and
I am sorry I am not going to use something that takes away my choice.  
In windows I have a number of choices can use it on what ever pc I want and
the access compaired to the other operating system is wonderful.  The reason
for this is there are choices and compatision going on so we have this
access.  The same can not be said for the mac or gnome on linux.  

-----Original Message-----
From: Ray Campbell [mailto:[email protected]] 
Sent: Thursday, September 02, 2010 7:55 AM
To: [email protected]; [email protected]
Subject: RE: [GW-Booksense] Re: GW Micro Responds to the Future of Screen
Readers Discussion Panel Questions

Hello All:

I agree, for the most part, with GW Micro's response to the screen reader
questions.  There are a couple of areas I'd like to address.

As a technical support professional, one of the areas that GW Micro still
needs to work on is remote support.  Freedom Scientific has done a huge
service to those of us providing technical support with the introduction of
JAWS Tandem.  Nine times out of 10, when I talk with someone using JAWS
version 10 or higher that is having a problem, they will ask me to take over
their computer with JAWS Tandem and fix the problem.  Tandem is built into
JAWS and there is no additional charge.  While Serotek has also built a very
good solution in Remote Incident Management (RIM), it costs $1,200 a year,
very hard to justify for not-for-profit agencies like the one I work for.

But, remote tools aren't just used by technical support professionals.
Tools such as Go to My PC are used by business people to access data on
their office PCs all the time.  I would like to see GW Micro continue
working to make existing remote tools such as Remote Assistance, Go to My PC
and Log Me In Pro fully accessible, regardless which end of the connection
you are on.

Window-eyes, from our perspective, provides the best support for so-called
green screen applications.  These are main frame applications which people
sometimes have to use on the job.  Our agency contracts with the state of
Illinois for one program where such an application is used.  Using
Window-Eyes and a 80-cell Braille Display, a person who is totally blind can
access this application, albeit the support could always be better.  JAWS
won't even work with this application, and we haven't tested System Access
or NVDA with it.  If we were able to do some scripting, I believe we could
make the support with Window-Eyes even better.

Finally, I'd like to address the issue of built-in screen readers.  I
believe that as the Mac becomes the computer of choice for people who are
blind, Microsoft is going to need to incorporate a screen reader into
Windows.  I use PCs exclusively at work and at home, and I've been a loyal
Window-Eyes user for about 14 years.  However, I am increasingly becoming
impressed with what the Mac and other Apple products using VoiceOver can do
right out of the box.  While GW Micro deserves kudos for offering the Lease
to Own plan, a plan not duplicated by other screen reader vendors, it's not
the same as having accessibility right out of the box.

Thanks for reading.


Ray Campbell, Adaptive Technology Help Desk Technician The Chicago
Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312.997.3651 (Voice/Relay) or 888.825.0080 (Voice/Relay)
[email protected]
www.chicagolighthouse.org


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