Hello, we will be adding support for Remote Assistance in Windows XP in
the near future.
Many thanks.
On 4/17/2011 6:46 PM, chris hallsworth wrote:
Hello all.
Two questions.
1. Are there plans for a feature where Remote Assistance is done over a
local internal network? The competition has such a feature but not
without a high price on top of its license.
2. I can duplicate the XP side of Remote Assistance not working. Neither
ask for help nor offer help are available. Are there plans to get this
working?
Many thanks.
Take care.
Chris Hallsworth
On 17/04/2011 9:48 PM, Tom wrote:
I may be wrong, but even though you did a remote connection to 2
computers in your own home, it still went through the GW Micro Server,
so you did in fact do a remote session over the internet.
Tom.
----- Original Message ----- From: "Marten Post Uiterweer"
<[email protected]>
To: <[email protected]>
Sent: Sunday, April 17, 2011 9:21 PM
Subject: remote assistance question
Hi,
Today I have tried to use remote assistance in the helpmenu and ask for
help.
I have tried to request for help from a win7 machine and an other win7
computer was giving help.
Works verry nice and quick. It was my own network at home, so not a
connection over the internet, that may be slower.
But: I have an other pc with win xp. The documentation says, that it
must
be possible to ask for help from xp to an xp machine. Remote assistance
will not work on the xp machine. Nothing is started when I enter on the
ask for help option.
Can gwmicro anything say about when this will be possible and will it
ever be possible to take over an xp machine from win7 or the other way?
Regards, Marten
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