I remember from the interview from ACB Radio, Doug did mention that the support for XP will be coming, just some patch and download will get it working. As GW Micro don't wish to delay further for the support for those new products, so XP remote assist will not included for 7.5.
The interview can be found on ACB Radio, main menu. -------------------- regards Thomas N. Chan -----Original Message----- From: chris hallsworth [mailto:[email protected]] Sent: Monday, 18 April 2011 6:46 AM To: Tom Cc: GW Micro Subject: Re: remote assistance question Hello all. Two questions. 1. Are there plans for a feature where Remote Assistance is done over a local internal network? The competition has such a feature but not without a high price on top of its license. 2. I can duplicate the XP side of Remote Assistance not working. Neither ask for help nor offer help are available. Are there plans to get this working? Many thanks. Take care. Chris Hallsworth On 17/04/2011 9:48 PM, Tom wrote: > I may be wrong, but even though you did a remote connection to 2 > computers in your own home, it still went through the GW Micro Server, > so you did in fact do a remote session over the internet. > > Tom. > > ----- Original Message ----- From: "Marten Post Uiterweer" > <[email protected]> > To: <[email protected]> > Sent: Sunday, April 17, 2011 9:21 PM > Subject: remote assistance question > > >> Hi, >> >> Today I have tried to use remote assistance in the helpmenu and ask for >> help. >> I have tried to request for help from a win7 machine and an other win7 >> computer was giving help. >> Works verry nice and quick. It was my own network at home, so not a >> connection over the internet, that may be slower. >> >> But: I have an other pc with win xp. The documentation says, that it must >> be possible to ask for help from xp to an xp machine. Remote assistance >> will not work on the xp machine. Nothing is started when I enter on the >> ask for help option. >> >> Can gwmicro anything say about when this will be possible and will it >> ever be possible to take over an xp machine from win7 or the other way? >> >> Regards, Marten >> If you reply to this message it will be delivered to the original >> sender only. If your reply would benefit others on the list and your >> message is related to GW Micro, then please consider sending your >> message to [email protected] so the entire list will receive it. >> >> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You >> can manage your list subscription at http://www.gwmicro.com/listserv. >> > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
