Peter, please don't read this message as a criticism. Actually, I applaud you
for speaking out. Maybe there will be others who agree with you, but I want to
offer you a different perspective that may help relieve some of your
frustration.
I believe that GW is what it is, a company that has one of the leading
screen readers on the market, not perfect of course, but still very good as far
as screen readers go. True, occasionally posts get lost in the shuffle and
don't get answered for some reason or another, but that's when you have to
persist and maybe even pick up the phone and call GW tech support, which is
relatively accessible. I mean they are not in India or China, and they speak
perfect English. Now, Peter, if you are in another country yourself and have to
pay long distance charges, I can understand your frustration.
As for your displeasure with the off topic stuff, I think you have to
understand that when people become part of a list, they become part of a
community and personal friendships and concerns for one another may develop.
For example, recently some have expressed their thanks about Pastor Gil. I
didn't see anything wrong with that. In fact, I was very happy for both Pastor
Gil, whom I do not know, and the people who were relieved to find out he was
still with us. Now, admittedly, I probably have some biost here because I am a
Christian myself, but I unbiostly do believe that this list pretty much stays
on topic.
Again, Peter, I hope you or anyone else who shares your feelings won't
take this message as a criticism. I just believe that if we accept people for
what they are, and that includes Gw Micro,
whether we agree with them or not, it will help relieve a lot of the
frustration we feel, especially in the world of technology.
Butch Kopack
*********** REPLY SEPARATOR ***********
On 4/27/2011 at 6:39 AM Peter Wolfe wrote:
>--
>Peter Q. Wolfe, AS
>[email protected]
>To off list itnerested GW-Micro users,
>
>
> Dosn't seem like just like six months to a year ago that more
>answers on the [email protected] genral discussion list were being
>answered? It appears like daily issues are being raised without any
>answers. I'm just making sure that I'm not the only one with these
>concerns. Maybe GW-Micro has gotten to big to concern itself with its
>prestene reutation of customer service. Its bound to happen despite
>what any company says. For example, Cable, tech and other services are
>outsourcing services to thirdc world countries like Indi,China, etc.
>Similar to any company in any country despite what companies say in
>the contrary. Yes, I realize that there is an extensive archive online
>and a frquently asked question area as well as the Window-Eys manual.
>Some people will fire back at me for a wrongly held notion that I have
>a negatve image of GW-Micro which isn't the case. Howev er, on this
>list if your not bowing or co towing to them you are considered either
>alien, incompetent or out of touch with the up-to-date technology.
>
> Anyways, the responses will be interesting to say the least. I'm
>also interested in why GW-Micro didn't rebuke someone on this list for
>using profainity against me like a week ago. I merely posted an
>enquiry into the Tea Party Express inaccessible site and Dave Bahr
>fired mke with deragatory statements not flattering to say the last.
>However, whenI mention my opposition to organized religio that I'm
>chastyized by Aaaron and others on the list. IOxymoron or double
>standardard anybody? Neither of these is right on this list just seein
>contridictions in even handed dicipliine. By the way, I won't respond
>to Dave Bahr either. Anothr thing isthat I sent an e-mail to
>[email protected] about my recent issue wihout any response at all
>not even an acknowledgement of my e-mail. I also don't post on this
>list thhat much except for latey. Thank you guys for you opinions
>because perhaps we canget somebodies attention in the office that
>something has gone awyre in customer service for the last six months
>or so.
>
>sincerely,
>Peter
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>
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If you reply to this message it will be delivered to the original sender only.
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