Earlier this morning I had an incredibly frustrating experience with the GMAC Website where I make my home loan payment. The site has extraneous text with directions to the user that either don't apply or are just plain wrong. For example, even after being logged in, there's a message that says, "We do not recognize this password." This makes getting anything done on the site far more difficult than it ought to be. I'm displeased enough to write GMAC about this, but I'm betting what I write will be confusing unless I can give a nontechnical reader an idea of what their site designers are doing.
If GW Micro staff or others have experienced this before, I would appreciate it if I could get a brief description of what goes on when the site has information that can apparently only be read by a screen reader. Why do they do this? It can't be best practice using W3C standards. Is there a particular standard this violates? Thanks for any help. Richard Petty ILRU - Independent Living Research Utilization [email protected] (E-Mail) If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
