Hi All: I received a call from a woman running Windows XP, Outlook Express, and Window-Eyes Version 7.11. Here's her problem. Her computer's hard drive recently died, so she had to have everything re-installed on the system. Ever since this has happened, when she's in Outlook Express typing e-mails, she can't use the arrow keys to move right or left through the e-mail message she's typing. If she presses an arrow key, she hears a "ding" sound like there's nothing there. Yet, she can hear the whole message, just can't get to and correct individual mistakes.
When she initially called on me for help with this problem, I had her press control-insert-c to dtry determining the cursor, and I believe Window-Eyes said No Cursor Detected. She, apparently, has contacted GW Micro since that first call at my suggestion and was given several suggestions which haven't worked. Today, she called back and I took a look at three things. I took a look at her e-mail font settings and did not see anything unusual. Then, I had her go into her display options and I saw her screen resolution was up at 100%, so figure that's OK. Finally, I helped her check that she has the most current version of set files installed, which are version 1.5 for Outlook Express. She does have these. Has anyone seen this behavior and if so, do you have any suggestions for resolving it? Thanks, Ray Campbell Adaptive Technology Help Desk Technician | Adaptive Technology Center 312.666.1331 Ext. 3651 (Voice/Relay) or 312.997.365 (Voice/Relay)1 or 888.825.0080 (Voice/Relay) [email protected] The Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 West Roosevelt Road | Chicago, IL 60608 www.chicagolighthouse.org [because there is still hope_300dpi_try4] The contents of this message are legally privileged and/or confidential. The information is intended only for use of the intended recipient. If this message is received in error, please destroy it without reading and notify the sender immediately. This message should not be forwarded or distributed without the permission of the author. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
