OK, Arron, I'll try this. My friend is less knowledgeable about ports and firewalls, so I'll see what I can do. I'm not so smart on it either, but perhaps can wade through the documentation and understand it.
Thanks, Steve ----- Original Message ----- From: Aaron Smith Cc: [email protected] Sent: Tuesday, December 06, 2011 7:23 AM Subject: Re: Can't connect to remote access We need a bit more detail to know exactly why you're getting errors, although I can tell you what the errors mean: * 10060 - Connection timeout * 10061 - Connection refused It's important to know whether or not you're doing the asking or the offering, but both of these errors are most likely caused by either a firewall or router misconfiguration (or possibly both). If you're asking for help from someone outside your own network, you will need to do one of two things: 1. If you're an advanced user, or have knowledge of how to configure the router that sits between your computer and the outside world, make sure your router is configured to port forward ports 46825, 46826, and 46827 (both TCP and UDP) to the machine that is requesting assistance. 2. If you have no knowledge of port forwarding, be sure to select the "Alternate Help Request" button, which will effectively perform a reverse connection to the person who is helping you. The caveat to this procedure is that the person who is helping you will need to have their own router configured to port forward the ports mentioned in the previous steps. Additionally, you will need to make sure that your firewall is configured to allow C:\Program Files (x86)\GW Micro\Window-Eyes\gwassist.exe access to Internet resources. Finally, are either of you connecting to a machine that is inside your own network? If so, you will need to check the "Local Network" check box before selecting a help button. Be sure to read through the section of the manual that discusses Window-Eyes Remote Assistance, as it details all of the possible connection scenarios. If we're missing something in the documentation, please let us know. Aaron On 12/5/2011 7:33 PM, Steve Zielinski wrote: I'm also having the same problem, but I think my socket number is 1060, or is it 10060. Using windows xp service pak 3 and trying to connect to a windows 7 machine. Both of us are using 7.5.2 Thanks, Steve ----- Original Message ----- From: Corey Knapp To: [email protected] Sent: Monday, December 05, 2011 5:53 PM Subject: Can't connect to remote access Hi Gw Staff, I am trying to use the Win-eyes remote feature and I am receiving the following message. error 1061 connecting socket I am using win7 64 bit to another computer running win7 64. thanks, Corey -- Aaron Smith Web Development * App Development * Product Support Specialist GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825 260-489-3671 * gwmicro.com To insure that you receive proper support, please include all past correspondence (where applicable), and any relevant information pertinent to your situation when submitting a problem report to the GW Micro Technical Support Team. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
