Hi,
I'm batting 1000 this morning
-----Original Message-----
From: Michael Massey
Sent: Saturday, December 17, 2011 9:02 AM
To: 'Tony_C'
Subject: RE: Sleepy WE
Hi Tony. Sorry, again, I'm not David, smile.
Mike M.
-----Original Message-----
From: Tony_C [mailto:[email protected]]
Sent: Saturday, December 17, 2011 7:27 AM
To: Michael Massey; [email protected]
Subject: Re: Sleepy WE
Hi David,
Sorry, Automatically
-----Original Message-----
From: Michael Massey
Sent: Saturday, December 17, 2011 7:12 AM
To: 'Tony_C'
Subject: RE: Sleepy WE
Tony. Chuckling! Sorry, but what in the hell kind of a word is
automatacitall? Man, I wish folks would use the spell check or at least
proofread their messages before sending them. Wow!
Mike M.
-----Original Message-----
From: Tony_C [mailto:[email protected]]
Sent: Saturday, December 17, 2011 3:13 AM
To: David Helkenn; [email protected]
Subject: Re: Sleepy WE
Hi David,
I also have a new Del with Win 7 64 .
One thing it to go to the control panel and sounds and turn off audio
enhancments. Another is to go to remove programs and get rid of all of the
DEL support and crapware. Doing this will help you a lot. Windows 7 for what
ever reason has some problems with the sound drivers. This has been an
on-going problem. I think that if you notice when you loose W E 99% of the
time you will also loose all the windows sounds too. Turning of the audio
enhancements will lessen the occassions that this happens. Also you may want
to set your windows update to notify you when an update is available but not
to automatacitall install it. That way you can be sure not to have something
install that is going to cause problems.
The biggest thing is to get rid of all the Del crap in the remove programs.
Tony
-----Original Message-----
From: David Helkenn
Sent: Friday, December 16, 2011 10:22 PM
To: [email protected]
Cc: [email protected]
Subject: Sleepy WE
Hello, WE Users,
I thought I would share my experience and observations about WE7.5.2 on my
Windows 7 Pro 64Bit machine, which is a month old (Dell XPS8300).
1. Get out of all programs and put yourself on the desktop. WE speaking just
fine.
2. Go to dinner. No one home but me and my wife. Big security deal, right?E
xpect to be back online in about 45 minutes. So, why "log out?"
3. Just ignore the system setting of ten minutes for the display to go off
and the one hour idle time before the computer goes to sleep mode.
Hey, this sounds pretty reasonable, right?
4. Come back from a very tasty dinner. and WE is still asleep, even after I
touch the left control key just once. The machine's drive kicks in. the Fan
starts and all seems well. But WE still sleeps. No talking of any kind.
5. I believe I'm at the 'password' prompt since I've seen this sleepy
behavior before. So I type in my password thinking maybe WE will awaken.
(Maybe I should call WE Snow White?) No speech. Only silence.
6. Get wife (who is sighted) to look at screen (which is awake) and tell me
where the computer is. It's on the desktop. Since WE is still asleep, I try
the Ctrl-\ to get into the control panel of WE.
Sure enough, I'm there. Go through the shut down of WE and it seems to shut
down. At least there is no indication that my wife can see that WE is in
fact shut down., or awake for that matter
7. Hit Ctrl-Alt-w, the default 'factory setting" hot key to get WE running
again. Wife observes a brief moment when the WE control panel appears, only
to disappear in nodville. Because, you see, WE is off to visit Rip Van
Winkle. Nothing, no speech.
8. Wife selects 'log out' option and when the 'login' screen appears, she
switches from my WE dependent 'Dave' account to her own account and logs in.
Since she doesn't need WE, it does not start and all seems just fine. Her
account works very nicely. She looks over the weather page and logs off.
9. After she logs off, WE is still sedated and the normally talking login
screen remains quiet. Using the arrow keys to bounce around the various user
names remains mute. Very disturbing since WE seems truly gone. <tears of
sorrow>
10. With wife's help, I log in hoping against hope that WE will truly start
after the account is set up by MS Windows. No luck. She sees the quick flash
of the WE control panel again and there may be a pulse, but alas, no. It is
not to be. WE has become a zombie. It is not really dead as it will not come
to life with the ctrl-alt-w start up hot key. It is not alive because it
does not speak. It cannot be killed either. It cannot be resurrected unless
I have my wife try the restart option. Even then, the machine does not
cooperate. I'm a little fuzzy on the exact sequence here. I only know that I
have to recycle power for things to return to what passes for normal any
more.
I think MS windows and WE and perhaps many other programs are engaged in a
race. I say this bbecause once WE is talking after the start up sequence,
three, and sometimes four, different programs stick their nose in my face.
According to the windows title bar, read with ctrl-shift-t, I may hear the
infamous "amd:CCC-En Capturing Window,"
"volume panel," "Gladinet," (from the Nuance OnmiPagePro18 installation for
its Gladiator cloud drive, and sometimes even a "'mage viewer" but I'm not
sure of the wording of the last one. After clearing all the windows (only
one is ever 'on top',) I will get the desktop, maybe with, and maybe
without, focus. "Window-d" gets focus back in focus and I'm off and running.
So, are there race conditions here? I had Dell's tech support, a very
helpful and patient fellow in India, remove the Catalyst Control Center, as
my feeble attempt only resulted in a slight delay in its resumption of life
in my machine. Even the Dell's tech removal lasted only a day or two. I
figured since I have Windows 7 automatically updating itself with only the
'important' update on a daily (at
midnight) basis, maybe the "Cat" comes back the very next day with a little
help from its friends -- W7 or Dell?
Sorry if this post is rather lengthy, but I think others may be able to
replicate this behavior if it is laid out in some detail. Maybe even GW
staff can to the same.
btw, GW, I had the Dell support tech remove all of Mcafee in its entirety
since I use Eset Smart Security with ten months to run on that contract. As
an aside, if someone could direct me to how to change the length of time the
various notices stay on screen so I can actually click the notification, I'd
appreciate that!
David Helkenn, San Diego
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