Did the one receiving help forward the appropriate port through the router?
-----Original Message----- From: chris hallsworth [mailto:[email protected]] Sent: Monday, March 26, 2012 11:14 AM To: 'G W Micro' Subject: Remote Assistance possibly broken? Hello all. Please can I have your help? I'm trying to help somebody over Remote Assistance. I am using Windows 7 Professional 64 bit while the client is running Windows 7 Starter. When I ask for help and the client requests the help, as soon as they click ok it sits there for a while, then displays an error 10060 connection socket. Similarly, if I request the help and the client asks for it, I get the same message. But not only that, on the client end it sits there, does nothing, and only shows a cancel button. So is this feature broken at all? We both allowed it through our native Windows Firewalls, and we are both connected to the internet. If you can duplicate like we could, thank you very much in advance. It would be greatly appreciated. -- Christopher Hallsworth If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
