Ok, I configured my router to allow those ports to forward to my
machine and had the other person use the alternate method. This time
they got the socket error and I got a offering assistance window that
just sits there indefinitely.
Anything else I can try?
Cory
On 19/05/2012 8:06 AM, Aaron Smith wrote:
Chris is right. 10061 means Connection Refused, which means there's a
router somewhere that's blocking the connection. If you're using the
standard request for help, then the person you're connecting to will
need to forward ports 46825, 46826, and 46827 to the machine they want
you to access. If you're using the alternative request for help, then
you need to forward them on your side to your machine.
Aaron
On 5/19/2012 6:04 AM, chris hallsworth wrote:
You need to forward ports in order to use Remote Assistance behind a
router. If you do not feel confident in doing this use the alternate
help option, found in the ask for help dialogue box.
Christopher Hallsworth
On 19/05/2012 07:32, Cory Martin wrote:
Hello,
I'm trying to help someone with Remote Assistance with Window Eyes and
keep getting an error 10061 connecting socket.
I've disabled my firewall and had them disable theirs, I know for a
fact
that they only have the Windows Firewall and I use the Vipre Pro one
which we insured were both off.
What else might be causing this not to work? We're both using WE7.5.4.1
I'm using XP Pro SP3 and they have Vista with all updates.
Cory
If you reply to this message it will be delivered to the original
sender
only. If your reply would benefit others on the list and your
message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You
can manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
