It never asked me for my zip code when I went to the upgrades sight directly. Just an edit box for the serial number. Are you sure you went to the correct page after going to the upgrades page?
Stephen Clark <[email protected]> wrote: > Yeah, but the problem with going to <www.gwmicro.com/upgrade> directly > is that eventually you end up right back at the page where it asks for > your serial number and zip code again. In my case, and others, that's > where you get the message saying it can't determine the cost to > upgrade and won't let you continue. > > > On 12/9/2012 1:13 PM, michael massey wrote: > > > > Hi, all. I ran into the exact same problem. Here's how I solved it. > > > > I was going to speak with tech support, but I explained my problem > > to Sue since she works in the orders department. Whatever she > > entered in the computer concerning my upgrade then allowed me to > > download and install the upgrade. I did try to use the check for > > upgrades feature, however, I still received an error after several > > progress announcements. So, in other words, the only way I could > > upgrade was to go directly to the following link: > > www.gwmicro.com/upgrade <http://www.gwmicro.com/upgrade>. > > > > In this case, common sense tells me that more than two people have > > had the exact same problem despite the fact that their copies of > > Window-eyes are license and that the systems on Gw Micro's end don't > > recognize the serial numbers or zip codes. > > > > Mike M. > > > > > > > > __________ Information from ESET NOD32 Antivirus, version of virus > > signature database 7781 (20121209) __________ > > > > The message was checked by ESET NOD32 Antivirus. > > > > http://www.eset.com > > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > ---------------------------------------------------- > Alternatives: > > ---------------------------------------------------- -- Your life is like a penny. You're going to lose it. The question is: How do you spend it? John Covici [email protected] If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
