Steve, Thanks for the suggestion but it didn't work. I tried it but no luck. The information that I need to click the mouse on is in a list that seems like a window in a window. If you click on the name and number in the left side of the page the information on the right changes. That is how you can get into each phone account on the AT&T website. I can't get the mouse over to it. I can't route the mouse to where the brows curser is reading. I will hear mouse routed to element but that is sometimes some ware up near the top of the screen or sometimes it is reading down at the time and date of the computer task bar. If I turn off brows mode and press tab to get to the next link in the page, that is no ware near where I need to be and routing the mouse to the link is no good either. The mouse will not read line by line it seems to jump all the way to the top near the address bar. I can use the brows find command and the brows curser will find what I am looking for but I can't get the mouse to line up with it so I can click on it. This doesn't sound like anything that you should need to click on but you have to click on it. As far as we is concerned it is only text that it is reading. It doesn't say link or on click or anything like that. So there is no pressing enter at this text or space bar either. AT&T could do a lot to fix this site. In my opinion it stinks to high heaven, but what can I do? I can either figure out the work around or pass it off to someone else to do for me. That is not what I want to do. Yes, I can also sit on the phone waiting for customer service to make the changes I want made but I don't want to have to do that. I want to be able to do what all the other account managers of AT&T accounts can do.
Pretty annoyed at the whole thing. Any other ideas or settings that I should change to make the mouse find the place on the screen that the brows curser is located? Shannon -----Original Message----- From: Steve Jacobson [mailto:[email protected]] Sent: Friday, May 31, 2013 4:56 PM To: GW-INFO List Subject: Re: routing mouse in IE 8 and we 8.2 Shannon, When you have something like this, try turning browse Mode off and tab to the link that is closest to the piece of information you want. Then route the cursor to it and use the mouse keys to get exactly where you want to go. I am not telling you you should have to do this, only that it might get you past the problem for now. Best regards, Steve Jacobson On Fri, 31 May 2013 10:47:52 -0500, Shannon wrote: >Hello list > >BIG problems here >I am having a lot of problems trying to get the mouse to find the brows >location on the AT&T website. >I need to click on the phone number to make changes to the features. >I can find what I want with the find command but the mouse is no ware near >what I need to click on. If I route the mouse with the hot key it is going >some ware else completely. I thought that the mouse was supposed to be in >sync with the brows curser in the latest version of WE/ >I believed that there were new features that would allow this mouse to >route to the elements found by the brows curser. And I also thought that >that was part of the ability to allow sighted people to find on the screen >what I am hearing. >What part of this did I not understand and how do I get the mouse to get to >what I hear? > >I have kept the IE 8 for this reason and it is causing no end of problems. I >have complete crashes trying to use this version of IE WE and a site >required by Boeing that our company is doing work with. >This is highly annoying to not be able to work the Exostar website for >Boeing and the AT&T web site to manage the cell phone account at work. > >Pretty Frustrated >What can I do? >In boeings case Firefox is not an option. That nor chrome are supported. >Should I try FF with AT& T but don't WE and FF have issues with mouse >activity and the routing and reading? >What else can I do? >I even went so far as to download NVDA but I don't have time for the >learning curve to learn how to use it. >I should be able to do it with the tools I have not have to learn a >completely new thing for a few sites. Or maybe I should try it for all my >stuff? >I know I am on a rant but I am stumbling around wasting time and not being >productive here. >Any ideas will be appreciated and tried. >Thanks Shannon >Shannon >If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. >GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
