Shannon,

It might be that the Outlook Enhance add-in isn't loaded. Close down Outlook, re-install the Outlook Enhance app from AppGet, restart Outlook, and let us know if you can read virtualized messages.

Steve

On 6/12/2013 4:54 PM, Shannon wrote:

Stephen,

Thank you for the response. I am having trouble with the virtualization of messages

and I did just what you suggested. I downloaded all three of the components to find that I already had them down loaded. So I re installed and when given the option I fixed the installs.

But I still can't virtualize a html message. I have that check box checked in the app to allow virtualization but it still brings up a pull down that has an option to open in browser is disabled.

What is wrong.

I can't get it to work as it is supposed to.

Shannon

*From:*Stephen Clower [mailto:[email protected]]
*Sent:* Wednesday, June 12, 2013 11:56 AM
*To:* [email protected]
*Cc:* [email protected]
*Subject:* Re: outlook enhanced required components

Hello Shannon,

If you are using the message virtualization feature, and more importantly, it works, then you have all of the needed components installed. You can, if you like, install all three again to be doubly sure.

HTH,
Steve

On 6/12/2013 9:48 AM, Shannon wrote:

    Good morning,

    I just did a search for app updates and there was one for Outlook
    Enhanced.

    I completed the update and thought I would go to see what was
    included in the update.

    While reading about the app there is a section relating to
    required components to function properly.

    I will paste below.

    How do I find out if these components are present on my machine? I
    am running We 8.2 and windows seven.

    I seem to always have problems with outlook 2010 and just maybe I
    don't have these required components or have the wrong version?

    Thanks

    Shannon

    Required Add-in Components

    The following components must be installed in order for the
    Outlook Enhance Addin

    to function properly:

    Microsoft Visual Studio Tools for the Microsoft Office system
    (version 3.0 Runtime)

    (x86)

    http://www.microsoft.com/en-us/download/details.aspx?id=23656

    VSTO 3.0 Runtime Direct Download (English)

    Visual Studio 2010 Tools for Office Runtime

    http://www.microsoft.com/en-us/download/details.aspx?id=35594

    Visual Studio 2010 Tools Direct Download (English)

    Microsoft ..NET Framework 4 (Standalone Installer)

    http://www.microsoft.com/en-us/download/details.aspx?id=17718

    .NET Framewor 4 Direct Download (English)

    Verified Virus Free by ClamWin AV

    Download Now



--
Stephen Clower
Product support specialist & App Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com

--
Stephen Clower
Product support specialist & App Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com


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