What I can say about Cisco and there soft phone story is this. The Cisco IP communicator is only somewhat accessible only in as much as some of the context menus are accessible, however, any of the phone functions are not. What is available is a third party product called Accessa phone that allows you do control all phone functions such as making and receiving calls including caller ID, you can park hold, set speed dials, transfer ETC. There is also another product called IP Blue, it is quite a bit more in cost and it does have its own communicator that syncs with the Cisco call manager, it is more difficult to use from a technical side, I like IP Blue a lot however, I'll use Access phone as it is more cost effective especially for multiple users. I cannot comment on the messaging portion as Oracle has a different process for that. I'd be glad to have more conversations about the different Cisco issues as I am currently helping Oracle evaluate this.
From: [email protected] [mailto:[email protected]] Sent: Friday, October 11, 2013 10:58 AM To: Martha Reaney Cc: GW Micro Subject: Re: CISCO Soft Phone Martha, Amanda Lee and I are in conversation about the Cisco products. My company moved to Cisco this summer for instant messaging and soft phones. I only use the instant messaging part now and have definite accessibility issues with it. My teammate just got a soft phone and she says it links to the instant messaging function, so I would imagine I would also have issues with that. I have no need for a soft phone, so I cannot directly test if for you. Having said that, when I was on Cisco's website looking for accessibility information a couple months ago, the pdf I found seemed to talk more about keyboard commands for providing accessibility to the phone, not the instant message. So, maybe between those keyboard commands and using the cursor keys, you'll be able to manage it. In the instant message window, I have to use the mouse cursor keys to access most things, such as my contact list and the window to add new contacts. I can't find that PDF, but I just found this website for the version of Jabber we are using, 9.2. Interesting, it indicates that you can use Tab and arrows to navigate the contact list and messaging window. I have not found that to work, so I don't know the issue. Here's the website with the accessibility info: http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_A28DF1E2_00_accessibility-guide-for-cisco-jabber_chapter_00.html Amanda's company is in the process of rolling out Cisco's jabber and she's partnering with me to see if we can figure out some options. I raised the issue to our technology team and was told that they called Cisco about my issues. It would have been nice if I'd been on the call to hear it first hand, but what I was told is that Cisco admitted that their products have issues with screen readers. I was also told that Cisco was going to do something next year to allow companies like GW Micro better access to the coding they use so that screen readers could be made more accessible. This is above my technical understanding and seemed funny to Amanda, so we'll have to see where that lands. Please let us know if you try it and how it goes. Together, maybe we can get some collective pressure to make necessary changes. Robin Van Lant | Sr. Program Manager Strategy & Performance Management Key Equipment Finance | 720-304-1060 From: "Martha Reaney" <HYPERLINK "mailto:[email protected]"[email protected]> To: "GW Micro" <HYPERLINK "mailto:[email protected]"[email protected]> Date: 10/11/2013 08:18 AM Subject: CISCO Soft Phone _____ Does anyone know if this is accessible using WE 8.3. I telecommute and my employer uses this to reach off-site employees. Martha This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information. 127 Public Square, Cleveland, OH 44114 If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to mailto:[email protected] with 'No Promotional E-mails' in the SUBJECT line. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
