There may be one other consideration for those who are trying to decide whether to continue upgrading their retail copy of Window-Eyes or go the free route. No one except GW Micro and Microsoft knows how long this partnership will last. If it lasts through several paid versions of Window-Eyes, those who go for the free version of Window-Eyes and decide not to continue upgrading their retail version may be in for some sticker shock if the agreement ends at some point and they need to pay for upgrades to their retail version of Window-Eyes and purchase an SMA. Fortunately, they have some time to decide about purchasing upgrades since none are probably forthcoming in the immediate future and SMA purchases are currently suspended.
Gary King [email protected] ----- Original Message ----- From: Jeremy Curry To: [email protected] Sent: Thursday, January 16, 2014 6:13 PM Subject: RE: SMAs and Upgrades Hi Shannon, Please see my answers to your questions in line: From: Shannon [mailto:[email protected]] Sent: Wednesday, January 15, 2014 9:00 AM To: 'Jeremy Curry' Cc: [email protected] Subject: RE: SMAs and Upgrades Jeremy , What happens to those of us who have both a retail copy and a copy of qualifying Office? Jeremy: You can continue to use the retail version just as you always have or choose to use the Office offer. It is up to you. Remember that you will get unlimited tech support with the retail version, as well as additional synthesizers. Do we need to get the WE for Office? Jeremy: It is your option to get either one. I happen to have both a retail copy with one SMA left, and a licence for Office 2010. Can the users of the WE for Office take their copies to the flash drive like we with the retail package can? Jeremy: Yes, the two programs are functionally identical. Can the users of WE for Office take their copy of WE to other computers not running Office like we can with the retail copy? Jeremy: If the computer does not have Office 2010 or later installed and you are using the Office offer, then it will revert to a 30-minute demo copy. When the SMA is used on the next version of WE will that used SMA be the last of the unlimited support? Jeremy: You will get unlimited support as long as you have a retail copy, and as long as we can still support that version.. Please note that sometimes an upgrade may be required. For example, it would be impossible for us to support Window-Eyes 1.0 today. After the last SMA is used will we old retail purchasers, be in the position to purchase the 12x12 support package or the one time incident support package? Jeremy: If you continue to pay for upgrades, you will continue to have unlimited support. Also, see the above answer. If We retail purchasers have used the last Sma but have a qualifying copy of Office, what happens to our retail licence? Jeremy: You will continue to own your retail copy. It does not go away. Do we end up with two licenses? One retail copy that requires a separate upgrade purchase, and the WE for Office that will keep upgrading with the supported Office suites? Jeremy: You can only install one version at a time, so it will be up to you to decide which one you want to use. Again, the retail version has many benefits as noted above. Thanks, Jeremy How does this work? Thanks Shannon From: Jeremy Curry [mailto:[email protected]] Sent: Wednesday, January 15, 2014 7:22 AM To: [email protected] Subject: SMAs and Upgrades Greetings, We have been receiving many questions from our valued Window-Eyes customers regarding future upgrades and SMAs. We want to reassure you that we will continue to develop Window-Eyes and that we plan to honor SMAs just as we have in the past. We also want to remind our current Window-Eyes customers that you receive benefits not provided by the offer for users of Microsoft Office, such as free unlimited technical support. This is a huge advantage to owning an SMA. You also are able to take advantage of an ad-free experience with GWConnect and you will receive a physical DVD (or other media) when the next upgrade becomes available. For our customers who do not have an SMA or Office, you will still be able to purchase upgrades just as you always have. We want to thank everyone for your support as GW Micro strives to continue to serve our customers in the best possible manner. All the Best, Jeremy Jeremy Curry Director of Training GW Micro, Inc. Phone: (260) 489-3671 Fax: (260) 489-2608 Email: [email protected] Web: www.gwmicro.com Twitter: Follow GW Micro on Twitter Facebook: Like GW Micro on Facebook YouTube: Watch our product videos on YouTube Check out all of the Window-Eyes training options at www.gwmicro.com/training If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
