Are you both using the same version of window Eyes? Original message:
OK, I'm really perplexed. I am running Windows 8.1, WE8.4. I'm trying to offer help to someone running Windows 7, WE8.4. They go to the help menu, remote access, ask for help, then provide me the 8 digit password.
I then go to help, offer help, put in my name and the password. I go to ok, but then, it just sits there. I did hit allow when the firewall alert came up. Yes, we both have U A C disabled. Both of us are logged in as the administrator. Basically, it just hangs, and won't connect.
We both have routers. Is there any ports that need to be port forwarded for this to work? I looked online at the GW Micro Knowledge Base, but I don't see any information in the article referring to what TCP and UDP ports need to be opened if any. I'm just wonderring if that is the problem, and if not, what the heck might be going on.
Thanks for any assistance.
Chris.
Sent from my Moto X using Aqua Mail Pro
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