I got it taken care of. Thanks for the help. the issue is resolved.
Chris.
----- Original Message -----
From: "Richard G Applegate" <[email protected]>
To: "'Christopher Gilland'" <[email protected]>;
<[email protected]>
Sent: Friday, April 25, 2014 9:07 PM
Subject: RE: Question about Remote Access
From the Window-Eyes Manual:
A Note about Routers
A secure router will, by default, block all incoming connections, including
those
from Window-Eyes Remote Assistance. If your machine resides behind a router,
and
you are capable of administering your router's interface, you can port
forward TCP
traffic on the three ports that Window-Eyes uses (46825, 46826, and 46827)
to create
a successful Remote Assistance connection. If you are unable to configure
your router,
you may want to use the Alternate Help Request discussed previously. Doing
so will
place the responsibility of port configuration on the person from whom you
are requesting
assistance.
-----Original Message-----
From: Christopher Gilland [mailto:[email protected]]
Sent: Friday, April 25, 2014 8:28 PM
To: [email protected]
Subject: Question about Remote Access
OK, I'm really perplexed. I am running Windows 8.1, WE8.4. I'm trying to
offer help to someone running Windows 7, WE8.4. They go to the help menu,
remote access, ask for help, then provide me the 8 digit password.
I then go to help, offer help, put in my name and the password. I go to ok,
but then, it just sits there. I did hit allow when the firewall alert came
up. Yes, we both have U A C disabled. Both of us are logged in as the
administrator. Basically, it just hangs, and won't connect.
We both have routers. Is there any ports that need to be port forwarded for
this to work? I looked online at the GW Micro Knowledge Base, but I don't
see any information in the article referring to what TCP and UDP ports need
to be opened if any. I'm just wonderring if that is the problem, and if
not, what the heck might be going on.
Thanks for any assistance.
Chris.
Sent from my Moto X using Aqua Mail Pro
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