Let's all send Malware Bytes a similar note; then we can count up the automated replies. Seriously, we need to stay on top of this one! --
till the next Heartbleed, Bugbear, Doomsday or Michaelangelo Virus! Regards, Max. ---------------------------- Original Message ---------------------------- Subject: Request received: Pro Version Now Inscruitable to Screen Readers From: "Malwarebytes Support" <[email protected]> Date: Sat, May 10, 2014 14:04 To: "Swando99" <[email protected]> -------------------------------------------------------------------------- ## Please type your response at the top of this reply. ## Request received: Pro Version Now Inscruitable to Screen Readers Your request (#450681) has been received. Currently we are experiencing a high volume of requests and may take longer than normal to respond. In the meantime you may be able to find a solution to your problem by visiting our knowledge base here: https://helpdesk.malwarebytes.org/forums If you were able to resolve your issue, please let us know. If not an agent will contact you as soon as possible. Thank you for your patience. ---------------------------------------------- Swando99, May 10 12:04 PM I'm a user of an believer in Malware Bytes Pro, but your latest program has introduced some major impediments to both statements. I am also a screen-reader user; these are the programs that provide meaningful speech and braille output for the visually impaired & blind. Your program is now unreadable via the context menu, whether entered from the desktop or tray applet. Therefore I and several other users can't even guess at what you did to render the interface inscruitable. If you were to put out a program update to correct this, we wouldn't even know about it. Fortunately auto-updating of the database still works, and the title of the program now includes the date of that update, but that's it! This is in reference to the screen-reader Window-Eyes from GW Micro <www.gwmicro.com> under Windows 7. So many programs, e.g. Avast, are becoming nearly impossible and/or very commercial. Please don't be a permanent member of the Impossible Group. Hope you can sort this out, and thanks for your efforts. -- till the next Heartbleed, Bugbear, Doomsday or Michaelangelo Virus! Regards, Max. -------------------------------- This email is a service from Malwarebytes Support. [NTZ1-K0W5] If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
