Hi George,
First, you'll need to download and run the emergency removal tool from http://www.gwmicro.com/Support/Downloads/getFile.php?get=1114 You can then reinstall Window-eyes. Secondly, there is a remote tool built directly in Window Eyes. Here is the information about it. I hope this helps. Please contact us back if there are any other issues. Window-Eyes works with many popular remote access solutions, including Citrix Xenworks, Microsoft Remote Desktop, and Microsoft Remote Assistance, at no additional charge. Furthermore, a Window-Eyes user can connect to the computer of a fellow Window-Eyes customer to provide remote assistance or troubleshoot his or her computer. As these remote access solutions are regularly updated, the steps required to configure Window-Eyes to work with them may change over time. Therefore, consult KB 1042 in the GW Micro Knowledge Base at http://www.gwmicro.com/kb/ for the most up-to-date instructions regarding third-party remote access. The remainder of this section describes Window-Eyes' own remote assistance feature. When you select Ask for Help from the Remote Assistance Help menu pulldown, you will be presented with a dialog containing the following control s= Send Help Request - When you are ready to have someone connect to your computer, select this button. You will be presented with a dialog containing a password which you will need to provide to the person connecting to your machine. Once a successful connection is made, you will be prompted to allow the person connecting to control your desktop. A = Alternate Help Request - If you are unable to connect using the standard help request method mentioned previously, select this button to receive your connection password. Provide this password to the person connecting to your machine, and when they tell you to, select the connect button. L = Local Network - By default, Window-Eyes Remote Assistance will connect using your external, public IP address. If you are using Window-Eyes Remote Assistance on a local network, or intranet, you will need to check this check box prior to selecting either of the Help Request buttons to ensure that your private IP is used instead of your public IP. If both machines are using Windows Vista, Windows 7, Windows 8, or Windows 8.1, and they are running Window-Eyes 8.0 or newer, you do not need to worry about this option as Window-Eyes will automatically select the correct network type for you. If either machine is using Windows XP or is running a version of Window-Eyes less than 8.0, you will need to manually select the correct network type. E = Use Legacy Helper - If you are using Windows Vista or Windows 7, this checkbox will be available which allows you to select either the older (legacy) remote assistance client or the modern helper. The legacy version is included to allow you to connect to a helper who might be running Windows XP and/or Window-Eyes 7.5.2, 7.5.3, 7.5.4, or 7.5.4.1. The modern implementation acts just like the legacy client but takes advantage of features available under Windows Vista and newer to provide new features and significant performance improvements. It however, is only functional on Windows Vista, Windows 7, Windows 8, and Windows 8.1 and can connect only to other Window-Eyes 8.0 users. Take note, too, that due to restrictions in Windows 8, there is presently no way to establish a remote assistance session with a Windows XP user. If this sounds confusing, just keep in mind that the modern client will not work under Windows XP, and Windows XP and Windows 8 remote assistance connections are not possible. In addition, Window-Eyes will automatically choose the appropriate version of remote assistance based on the versions of Windows on both ends of the connection. For instance, if you are running Windows 7 and help someone on Windows XP, the legacy client will be used. Or, if you help someone on Windows Vista, Windows 7, or Windows 8, the modern client will be used instead. Cancel - Selecting this button closes the Ask for Help dialog. When you select Offer Help from the Remote Assistance Help menu pulldown, you will be presented with a dialog containing an edit box for your name along with another edit box for a password. The name you enter will be presented to the person to whom you are providing assistance when a connection is made to his or her machine. The password you enter must be the same password given to you by the person requesting assistance. After a password has been generated, shared, and a successful connection has been made, the connecting session will expand full screen, and all keystrokes issued from the machine providing help will be sent through the remote assistance session to the machine requiring help. You can press Control-Alt-Break at any time to restore the connection to a normal sized window; this allows the person providing assistance to get back to his or her own system without terminating the connection. Control-Alt-Break can be pressed any time the connection dialog is active to toggle between full screen and a normal size window. Regardless of whether the connection window is full screen, or normal sized, if it has activation, keystrokes will be sent to the remote side. You can alt-tab to a local window, such as the local disconnect dialog, to have access to your local resources. The connection will terminate when either party closes the connection dialog box (by selecting the Disconnect button, for example) or when one of the machines loses internet connectivity. It is also important to note that the person at the computer receiving help will not be logged out of his or her Windows session, and he or she will still be able to control the machine. Even so, take care to only allow connections from those you trust. When using the modern Remote Assistance client, it is possible to copy and paste text to and from the clipboard of the person receiving help. To do this, simply use the cut, copy and paste commands that you already know. If, for example, you copy something to the clipboard from within the Remote Assistance client, you then press Control-Alt-Break to restore the connection to windowed mode, and you paste the text into another application, the content you copied from the other person's computer will appear. Conversely, if you copy something from Notepad on your machine, you re-enable full-screen mode within the Remote Assistance client, and paste the clipboard's contents, the text from your computer will appear on the other machine. Remember that clipboard sharing is possible only if both computers are running the modern Remote Assistance client. If the modern Remote Assistance client is running, it is possible to transfer files between the connected machines. To transfer a file from the machine receiving help to the helper, bring up the Remote Assistance window, open the "Send File" option from the File menu, select the file to be downloaded, and click the "Open" button. Similarly, to send a file from the helper's machine to the person receiving help, bring up the Remote Assistance window, open the Helper menu and select "Send File." As above, select the file to upload click "Open." At this point, a dialog will open on the receiver's machine asking if he wants to accept the transfer and, if so, where to save the file. Once the transfer is accepted, dialogs will appear on each machine displaying the transfer's progress. You will be told when the transfer completes, and the dialogs will close. Since all file transfers are handled on the machine receiving help, simply use its client to initiate transfers in either direction. You do not need to exit the session to transfer files. Note that only one file can be transferred at a time. If the modern client is in use and the person offering help is sighted, the smart sizing option may prove useful if the person receiving help has more than one monitor connected to his computer. To activate this mode, first bring up the Remote Assistance window, and click the "Smart Sizing" option under the Helper menu. When active, this mode will allow the person providing assistance to view the entire contents of the remote computer's desktop. When smart sizing is disabled, only the contents of the primary monitor will be visible. This feature will only benefit sighted users; it will not impact the performance of remote assistance in any other way. A secure router will, by default, block all incoming connections, including those from Window-Eyes Remote Assistance. If your machine resides behind a router, and you are capable of administering your router's interface, you can port forward TCP traffic on the three ports that Window-Eyes uses (46825, 46826, and 46827) to create a successful Remote Assistance connection. If you are unable to configure your router, you may want to use the Alternate Help Request discussed previously. Doing so will place the responsibility of port configuration on the person from whom you are requesting assistance. Like routers, a good firewall will also, by default, block all incoming connections that are not recognized or that have not been explicitly allowed. Be aware that you may need to configure your firewall (or even your anti-virus software) to allow the Window-Eyes Remote Assistance process appropriate internet/intranet access. The Window-Eyes Remote Assistance process is called gwassist.exe, and is located in the Window-Eyes program directory. I hope this helps. Thank you. Brendon Donohue.From: George McCoy [mailto:[email protected]] Sent: Monday, July 07, 2014 7:23 AM To: [email protected] Subject: Trying to help a friend. Greetings, My friend lives in Canada. I live in the southern U.S. He runs XP home. I believe he has all the XP updates. I run windows 7 home premium. His computer crashed last December. The store that sold it to him reformatted his drive and reinstalled XP. When he installed window-eyes 8.0, he found that window-eyes would not read the contents of edit boxes. This includes edit boxes on the web with i.e. 8 and in programs like A V G. In february, his computer crashed again with a windows did not shut down properly message. Someone got him up and running by using an XP cd. Now, however, window-eyes is not only not reading the contents of edit boxes but when he uses the mouse keys on the numpad, window-eyes just says the word “blank” on the press of each key. Window-eyes was performing perfectly before the December crash. We would be very grateful for any suggestions on how to resolve these issues. My friend is not technical at all. Are there any remote assistance solutions out there that would work between his XP system and my windows 7 box? Thanks very much for reading, George If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
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