Ray, Two things to check:
1. In addition to installing the default Window-Eyes sets, please also reinstall the sets for Windows Explorer. When done, restart Window-Eyes. 2. If the above doesn't work, open the WE control panel, and press Alt-H, A to open the Window-Eyes "about" dialog. If you see, "Mirror Driver not attached," then your issue is likely that our video support is unable to communicate with your graphics card. If that's the case, reinstall the latest drivers for your video hardware from the manufacturer's website, and reboot the machine. Let us know if your Explorer and Start Menu issues continue. Regards, Steve -- Stephen Clower Window-Eyes Product Support and App Development Ai Squared 725 Airport North Office Park Fort Wayne, IN 46825 (802) 362-3612 www.aisquared.com Sent from my phone. > On Nov 8, 2014, at 9:36 AM, Ray Campbell <[email protected]> wrote: > > Hi All: > > I'm having a Window-Eyes issue, at least I think it's a Window-Eyes issue.. > Earlier this week, when I was bootting up my computer, as the system was > coming up, I heard the three beeps like Window-Eyes had encountered an > error. When Window-Eyes came up, there was no dialog to send AI Squared an > error report. However, since this happened, I've had two big issues. > First, when I go to the Windows 7 start menu, I don't hear Window-Eyes say > 'Search box edit'. Secondly, when I'm in my folders, arrowing up and down, > Window-Eyes won't read the names of the folders or files as I press the up > or down arrow keys. All I hear is other file details like date created and > in the case of folders, some of the files they contain. > > I don't have issues in other places where I'm using the up or down arrow, > such as reading email messages in Microsoft Outlook. I've tried maximizing > the screen in my folders, changing options in the view menu and nothing > seems to help. I've also re-installed the Default set files and this hasn't > solved the problem either. I really need to get this fixed because it makes > WE unusable in my folders; I've had to bring JAWS up which I happen to have > to find and work on documents. Does anyone have any ideas of what I can do > to resolve this issue? > > Thanks, > > > > Ray Campbell > [email protected] > > Using 32-bit Windows 7 system running Window-Eyes version 8.4. > > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
