Don't know. You'd have to call them, explain the situation, and see
what they say.
Don
On 6/26/2010 11:13 PM, Paul Tandy wrote:
hello Don,
If your unit needs repair, will Gw give you a loaner to use?
Thanks,
Paul
----- Original Message -----
From: don bishop <[email protected]
To: [email protected]
Date sent: Sat, 26 Jun 2010 14:18:42 -0700
Subject: Re: [GWN] Customer Care ?
Crystal,
I've found support from gw to be excellent. When you call, you
can
usually get someone live in support in just a few seconds and
they are
very helpful.
I haven't had to send my units in much at all, but those rare
times I
have, the turnaround has really been quite good.
If you have ever tried to contact Humanware via phone, you'll
know
exactly what I mean after a quick call to gw.
Like any other business, gw does have their busy times, but I've
found
them to be few and far between.
Don
On 6/26/2010 2:12 PM, Crystal French wrote:
Hello:
I'm still considering both the BrailleNote Apex and Braille
Sense Plus.
I was able to spend several hours last week looking at the Apex,
and
hope to do the same with the BSP in the near future.
I am impressed that Raul so actively participates on this list,
getting
so much feedback from users.
I would also like to know what you think of GW Micro in terms of
customer care.
If you have to send a unit in for repair, are the turn around
times
reasonable? Are you kept updated during the process?
As I've said, I see how swiftly Raul tries to answer questions
posted
here, but if you have to contact tech support by phone or email,
have
you found that to be responsive, too?
Thanks for any thoughts, and I appreciate everyone for answering
my
plague of questions.
Crystal
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