Hi Richard,
You're right, just like to try as many things as I can before calling
tech support in hopes I can give them more information to help us
resolve things.
We did get the scanner working and it has scanned some items, so we know
it at least is working. I do think tech support can give us some good
clarifications and maybe make suggestions for recognition improvement,
so we're definitely going to call them.
Thanks,
Don
----- Original Message -----
From: "Richard Turner" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Sunday, August 03, 2008 9:15 AM
Subject: RE: more on barcode scan problem
Don,
Call Metrologic. You will save yourself a lot of time if you do.
Richard
-----Original Message-----
From: don bishop [mailto:[EMAIL PROTECTED]
Sent: Saturday, August 02, 2008 8:05 PM
To: [email protected]
Subject: Re: more on barcode scan problem
Thanks, I'll check that out.
I thought it might be something like that.
Don
----- Original Message -----
From: "J.J. Meddaugh" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Saturday, August 02, 2008 7:08 PM
Subject: Re: more on barcode scan problem
They need to be 12.
Your scanner isn't sending a check digit. This is changeable by using
the Metrologic utility software, though I'm not sure where this is
anymore. The manual that came with it may also include instructions.
J.J.
www.BlindBargains.com
Deals, news, and resources for the blind and visually impaired
----- Original Message -----
From: "don bishop" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Saturday, August 02, 2008 7:58 PM
Subject: more on barcode scan problem
Well, we've established that the scanner is indeed scanning, but we
seem to be getting a lot of wrong length error messages. Just how
many digits should be in a barcode?
We are getting an 11-character code back from the scan.
Not sure what to try now other than to call tech support as Richard
Gurner has suggested.
Also, is the barcode only made up of number or are there
combinations
of numbers and letters. I have a feeling we may actually be finding
some sort of serial number or some such thing.
Don
__________ NOD32 3320 (20080803) Information __________
This message was checked by NOD32 antivirus system.
http://www.eset.com
__________ NOD32 3322 (20080803) Information __________
This message was checked by NOD32 antivirus system.
http://www.eset.com
