----- Original Message -----
From: "Sylvia Rognstad" <[EMAIL PROTECTED]>
To: "Historical Costume" <[EMAIL PROTECTED]>
Sent: Saturday, June 10, 2006 12:16 AM
Subject: Re: [h-cost] When the fabric shop employee asks "So what are
youmaking with ...
As a part-time employee of Jo-anns, I know they tell us to ask customers
what they are making but I've never seen any salesperson at my store ask
rudely or be rude at all with a customer. I usually don't ask the
question unless I'm genuinely interested in what the customer is making,
which I often am, unless it's obvious she is into quilting, since I have
no interest in that. I see no reason for the customer to act rudely to
me when I ask but sometimes they do anyhow. Curt, sarcastic comebacks are
not called for in my opinion. Why do salespeople have to be treated as
if they are just cogs in the corporate machine (even though I feel that
way often)?
Sylrog
like I said only use such answers if they are being rude enough to make it
blatantly obvious that they are not interested (e.g. instead of standing
there and paying attention to you while you answer their question turning
away and doing something else or [something I've only encountered once]
actually starting a conversation with another employee before you've
finished answering) because if they are being rude a bit of a shock might
make them aware of their own behaviour and perhaps make them less rude to
the next customer.
Elizabeth
--------------------------------------------
Elizabeth Walpole
Canberra Australia
ewalpole[at]tpg.com.au
http://au.geocities.com/e_walpole/
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