Hi,

> if you are thinking to add commercial support offerings for H2 and if
> so when?

Yes, this is the plan. The question is how such a commercial support
should look like. I do have an idea, but it's not very specific or
detailed yet. Some users of H2 are probably fine with a subscription,
while others prefer per incident support. Maybe a combination of both
would make sense. What about: A subscription model (per year), with a
defined response time for incidents but a limited number of hours;
including a number of 1:1 hours using chat / phone. Support related to
new features / enhancements would still be per incident.

> I know for a fact that I convince my employer to buy support for H2
> (at a reasonable price of course)

The question is: what is a reasonable price, and what do you get for it?

Regards,
Thomas

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