Absolutely, but when could we expect something like this? Single sign-on and website features were being discussed 12 months ago, I'm just eager to get things moving with regards to this, and I'm worried it may stagnate with all our developers focused on the Habari software itself.
-- Alex (Hempsworth) On Mon, Jun 1, 2009 at 4:04 PM, Arthus Erea <[email protected]> wrote: > > As much as I'm a fan of Get Satisfaction, I think we should avoid > outsourcing this. > > Doing so would prevent us from doing some cool things like integration > with Trac & the wiki. (Ex. eventually we should have single sign-on) > > Additionally, I think using Habari to write it would provide a good > case study of Habari's power and flexibility. > > On Jun 1, 2009, at 10:58 AM, Alex Hempton-Smith wrote: > > > > > Why reinvent the wheel, would Get Satisfaction be a good way of going? > > Many many web and desktop-apps have a presence there. If we wanted it > > on the Habari Help Center we could leverage their API to output it > > here? > > > > The Google system of having 'Support Articles' seems to work well, > > could we not have a section on the wiki where tuts/walkthroughs and > > feature how-tos could live? > > > > Sent from my iPhone > > > > On 1 Jun 2009, at 15:37, Arthus Erea <[email protected]> wrote: > > > >> > >> I definitely like the idea of a Q & A tool, especially building it > >> based on Habari. > >> > >> I think we should define the line between documentation and support. > >> Questions can come into the Q&A tool, where one-off questions will be > >> answered. > >> > >> For questions where a definitive tutorial would be useful, then a > >> wiki > >> entry could be created. Otherwise, I'm not sure one-off questions > >> belong on the wiki. > >> > >> On Jun 1, 2009, at 10:32 AM, Owen Winkler wrote: > >> > >>> > >>> Chris J. Davis wrote: > >>>> > >>>> So I would like to propose that before you answer any questions > >>>> here > >>>> on the list, please take the time to create a page on the wiki for > >>>> your answer and then link to it. I am not sure how we should > >>>> organize > >>>> it, but I am sure we can come up with something that will make > >>>> sense. > >>>> Maybe a tips and tricks section that contains all these little > >>>> nuggets > >>>> of wisdom that seem to get lost in the noise. > >>> > >>> I won't dismiss the importance of sharing information, although I > >>> would > >>> like to be careful how much chaos we add to the wiki before we > >>> make a > >>> real attempt at organizing things. > >>> > >>> Michael Harris has taken some time time to write up this plan for > >>> organizing the wiki: > >>> http://wiki.habariproject.org/en/Wiki_Structure > >>> > >>> Perhaps if we're going to put tips into the wiki, we should allocate > >>> space for them and put them there to start with? > >>> > >>> [As an aside: I really like the idea of an "Incoming" area in the > >>> wiki > >>> for things where you have no idea where they're supposed to go. > >>> Someone > >>> who can figure that out can periodically look through and move them > >>> to > >>> where they need to be.] > >>> > >>> And on that topic, I had some thoughts about building a > >>> StackOverflow-like system of requesting help and selecting answers. > >>> While the wiki works better for the short term, it might be useful > >>> to > >>> produce a kind of help-desk area where people could ask questions > >>> (posts) and then they and others could vote (commentinfo) on the > >>> best > >>> working answers (comments). > >>> > >>> Similarly, these could be used to keep track of frequently searched- > >>> for > >>> or asked questions (postinfo), and could be consulted during > >>> development > >>> to determine Habari's weak areas; where changes need to be applied > >>> to > >>> improve the product. > >>> > >>> Obviously, that's a lot more work than just putting the tips into > >>> the > >>> wiki, but I think it's a better potential workflow for users. And > >>> it > >>> also would demonstrate how Habari can be used in a non-blog context. > >>> > >>> Just a thought. > >>> > >>> Owen > >>> > >>>> > >> > >> > >>> > > > > > > > > > > --~--~---------~--~----~------------~-------~--~----~ To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/habari-dev -~----------~----~----~----~------~----~------~--~---
