On Wed, 2005-08-24 at 10:56 -0700, Greg Woodhouse wrote:
> Users may say they need such and such a
> design, but that design may be ill-suited to their needs. More to the
> point, though, the use of a particular database product (or type of
> cabling) is simply not a functional issue.

More to the point, you you let your patient determine their own
diagnosis and treatment dased on something they read in "Better Health
Magazine"?

Users have complaints and needs.  They have a very limited idea about
user design models, technological innovation, data security, or even
where the power switch is on their PC.

Working with users allow you to improve existing designs and better fill
their needs.  STUDYING users can help you conceive newer and better
systems and tools.  But users are never going to be a source of
innovative problem solving products or better software design. 

Ruben 



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