[H] Comcast vindication & resolution

[warpmedia]

Well I got my drop replaced today finally and all I can say is "I told 
you so!" to them.

The last tech that visited felt that the pole connection looked odd and 
scheduled a drop replacement. So CC sent out "advanced techs" who tested 
the line in the same fashion as before and found it A-OK. They rang my 
bell and were basically were saying all was well. Of course I start to 
rant about how the line levels fluctuated in the past two weeks when the 
temps when up and that it could be something that they couldn't test 
for, etc...

After about 10min of talking to them, they climbed the pole and found 
several problems & signal reading fluctuations. There were several drops 
on the same something (clamp?) and splice or something, water damage 
every few inches, etc...Needless to say they changed the drop & my modem 
reading went to +6 w/ 32db SNR or a +8 dbmv gain!

Functional or not was never the issue, it was the random outages and the 
-2 dbmv loss over 2 years that got me going. Now I feel vindicated and 
also found out why my sb-3100 modem and the newer sb4100 are being 
dropped from support: They can't get them to take the new 
firmware/config to go to 4Mb & don't know why! So they are simply 
dropping support for them even though they are DOCSIS 1.1 & should work.

BS that one of the largest cable co's in the US can't get Motorola to 
help fix them problem and the only Motorola modem that does work is the 
newer DOCSIS 2.0 SB-5100????

1 step forward, 2 back as now I am effectively paying for 4Mb and can 
only get 3. Me thinks time to find an uncapping reference so I can at 
least force mine to 4Mb since they can't seem to make it work.