At 04:04 PM 10/02/2006, Christopher Fisk wrote:
Here is the thing, I do this for a living, and the never being defeated thing is fine, but when you spend 10 hours on something that you could have fixed in 3 or less with a reformat how happy #1 are you, and #2 is your customer when you bill them those 7 extra hours?
I bill flat rate for virus removal, so they're never unhappy. They are unhappy with the place down the road that "fixed" their problem by reinstalling Windows and then left them with three days of work finding their CDs and reinstalling and configuring their programs.
T
