On Tue, 14 Feb 2006, Hayes Elkins wrote:
I'm not saying it's not a good tool, I'm saying (And they admit) that it's
certainly not 100%.
Neither is there an antivirus tool that detects 100% of viruses. So next time
you suspect a variant of STONED, better be safe than sorry and format.
This is getting obsurd now. You go on never formatting, always hunting
hunting hunting, I will clean 5 machines in the time it takes you to do
your one machine, and not have to give my customer any free time.
If you have a customer complaining about certain things on their computer,
and there is a virus out that does that thing, and you find that they are
infected with that virus, you can easilly infer that that was the issue at
hand.
If you have a customer with no virus detection tools installed at all,
they come in with dozens of virus's and spyware on the machine, important
data, driver/registry corruption (As was the case in the original email)
it is most certainly faster to backup their data, verify that that data is
clean and import that data into a newly formatted and installed windows
install.
I don't know about you, but once a computer repair bill starts getting up
to $400-$500 I start suggesting a better alternative for the customer,
bringing the customer better value for their money.
Christopher Fisk
--
"Now, by the way, surplus means a little money left over, otherwise it
wouldn't be called a surplus."
George W. Bush, October 27, 2000
From a campaign speech in Kalamazoo, Michigan.
