On Wed, 15 Feb 2006, Thane Sherrington (S) wrote:
Sorry, I meant, if you get in a machine that needs Windows re-installed (how
do you know it has viruses, btw, or do you reinstall for all machines?) how
long and how much does it cost to have Windows reinstalled, updated, software
installed (assuming say Eudora, Office, and Firefox) data recovered and
configuration reset to original configuration?
We have a standard diagnostic timeframe, where we'll look at a machine and
make a judgement call on which is the better method, generally that
diagnostic time includes things like a quick virus scan, spyware checkers,
verifying caps on the board, looking at the startup, etc. This usually
takes about 30 minutes or so, and at that point, if we're confident things
are going well on the removals, we'll generally move forward with cleaning
the machine.
Formats and reinstalls generally aren't done unless the machine keep
crashing in safe mode, or other things that would slowdown the system
recovery beyond a few hours. It's hard to quantify what triggers us
needing a reinstall, as it is a judgement call we make.
As for the total time on reinstall, configuration, updates, etc: Windows
can be reinstalled with 15-30 minutes of keyboard time, driver installs
generally take anywhere from 15m-1 hour depending on if we need to track
down what they have or if they provided us with that information
Total time on a machine generally (not always) comes in at 3 hour billed
to the customer.
Christopher Fisk
--
Bob Barker: "I may be against the fur industry, but that won't stop me
from skinning you alive... as long as no one wears the skin."
Fry: "How can I live my life if I can't tell good from evil?"
Bender: "Ah, they're both fine choices, whatever floats your boat."
