----- Original Message ----- From: "joeuser" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "The Hardware List" <[email protected]>
Sent: Wednesday, April 19, 2006 5:50 PM Subject: Re: [H] dead A8N-Sli Deluxe... :(
No I mean he will still get the same model.
Warranty issues are why I do not sell the high end components, but the middle of the road stuff. If a computer manufacturer/shop buys and sells a $300.00 video card and it is either DOA or goes out in warranty, the computer shop has to replace it. You can not ask your customer to wait 3 weeks, so you have to buy (if you do not stock) a new ones to service your warranty. When you get the return item, often it is so used you can see the turned colors. What would be bright brass color of new is dingy.
If you have your customer buy their high end parts at Office Depot, they can be took back with a few days (if bad) and you get a new one. I know of no computer supplier that promptly returns new items for new items.
I would gladly let my supplier hold five hundred dollars of my money in an escrow account, if they would promise to ship out new replacements for any RAM item, the same day I call it in. How do y'all handle warranty replacements without them being a heavy business expense?
Chuck
