Tough, if you are pre-installing correctly they had the option at 1st boot to accept the EULA & decide if home was what they wanted.

Assuming they have not activated I dare say you could uninstall OEM Home (taking back the COA & media) and do a fresh OEM Pro install without any issues.

Personally I never recommend home simply because of the missing security settings but would not feel bad if the customer is too lazy or stupid to to take time to understand why before plunking down the money for the cheaper home version. People want pastries but are only willing to pay Pop Tart prices, yet do not seem to understand the difference until they taste the Pop Tart and realize it's no pastry.

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Here is the scenario I have seen customers face and some took the bait:

Customer orders a new computer with XP Home which is $90.00 on his invoice from me (I line item quote new computers)

Customer changes his mind a week later and wants XP Pro which sells for $180.00 in the local stores, the Upgrade version.

Customer asks me for advice. My Windows XP Pro OEM kits are $150.00. Can't do that as the computer is not new anymore, so it legally does not qualify for my OEM kit, but requires the Upgrade version.

Customer now pays $180.00 to upgrade from XP Home OEM to XP Pro Upgrade version.

Total outlay for Windows hits $270.00 in a week! Rip-off or what?

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