T
Ok, so I call Dell who tells me they have no idea where the system is
failing based on where the bar stops, and can't display the POST
messages (clever) and they decide it's the motherboard. So I get the
part number, get transferred to parts; get the price ($381 with taxes
and shipping) and ETA (7 to 10 business days) and the warranty (90
days - it's refurbed, which means it's new - right - but taken out of
a machine someone cancelled) and that I can return in 14 days for a
15% restocking fee. So I call the customer and he goes for it (no
idea why, since a new laptop would cost him about $900. So I call
Dell back, or order the part, and am told "Oh, sorry, you can't get
that part number, because that's an inhouse repair kit and comes with
motherboard and CD. I can only get the motherboard (no CD) which
costs...<drumroll> $681. So I say, "how can it cost twice as much
for less stuff?" and they tell me that's the way it is. No way
around it. They're very sorry for the confusion. So the customer
service matches the engineering, anyway.
- Re: [H] Dell boot up problem - saga continues Thane Sherrington
